Bigblue ‑ All in one logistics
Cut logistics headaches and streamline operations to grow fast
Rating
5.0
feedback
11
chart
#3,860
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June 25, 2022
We have been working with Bigblue for some time now and we could not be happier. The team, the managers, the processes, and the platform exceeded our expectations. The integration with Shopify was very smooth, and the team was there to help at all times with the transition. The platform itself is very easy to use, and it allows you to have control of all your orders in real-time. If an order has a problem, you can contact your account manager or customer service team through the platform or via slack, and they respond quickly. Since we migrated, we have been able to put our logistics on auto-pilot and focus on marketing and sales. We can rest assured that delivery dates are always met, they treat the merchandise impeccably, the customer receives the parcels in good conditions and our product is stored in clean (and ultra-modern) facilities - we visited their facilities in Spain recently and were in awe to see how they store our product (we sell clothes); we could not ask for more. Also, the accuracy on inventory quantities is a game-changer for us (not more over-selling or mistakes in inventory!). Our customers are delighted because they receive the merchandise super-fast, and, although we were afraid that it would be a downer for our client not to receive our parcel with our signature perfume and our handwritten note, we have been flooded with positive customer reviews about the delivery process. Exchanges and returns management has also been simplified, which is a great time saver for us. We hardly receive questions from clients about the process because it is very easy and clear. How does it work? The customer receives a delivery note with a QR from which they can directly access the returns portal. When entering the portal they can choose return or store credit, subtly, they are encouraged to choose store credit if they want to make exchange (in our case 35% of returns are choosing it) and Bigblue automatically generates a gift voucher that is issued 24 hours after the customer hands the parcel to the courier -they don't even have to wait for the merchandise to be received at Bigblue. Upside? The vouchers might even end generating more sales as people add more things to their cart. This process is perceived as an exchange by our clients and generates very little friction. If you are considering it, I would not hesitate.
July 5, 2021
Top notch tech platform allowing us to scale big time and reduce lead time between order fulfillment and delivery. Serious player compatible with ambitious store owners ! Definitely recommend if you're aiming to set your business on auto pilot
June 3, 2021
Plus qu'une application, c'est un réel service 5 étoiles. L'application permet d'avoir une vision complète sur toute la logistique. Le paramétrage est assez intuitif, le mapping est complet et la visibilité sur les stocks est simple, les délais sont respectés. L'équipe est 100% disponible, le travail est bien fait et des initiatives sont toujours prises pour nous éviter des coûts supplémentaires en prenant en compte l'expérience client. C'est un vrai plaisir d'avoir trouvé un vrai partenaire logistique solide, capable d'écouter et de proposer des services de qualités pour ses clients. N'hésitez pas à demander des informations, la qualité du service permet de Scale sans problèmes logistiques et se concentrer sur notre coeur de métier.
May 12, 2021
Travailler avec l'app Big Blue rend enfin la logistique fluide et transparente. L'app est très bien conçue, tous les process sont fluides et l'équipe est réactive et consciencieuse. Je recommande fortement !
May 10, 2021
Our company is using the app for 5 months now. Really intuitive and easy-to-learn ! 100% recommended !
Thank you so much for your review! We are very glad that you like the app and that you take advantage of it so well to bring the best delivery experience to your customers.
April 30, 2021
Je travaille avec Big Blue depuis début février et je suis ravi de cette collaboration ! - Équipe remarquable, dynamique, disponible et à l'écoute - Application ultra optimisée permettant d'avoir un suivi actualisé des stocks, alertes lors de fin de stocks, création de commandes, etc. - Très facile d'utilisation et très agréable Je ne pouvais pas rêver mieux pour la logistique de Côtelé Paris ! Bravo ! Alex
Merci pour ce super retour. Ça fait plaisir à toute l'équipe ! On ne cesse de développer de nouvelles fonctionnalités sur l'application Bigblue, on a hâte que vous les découvriez :)
April 23, 2021
Super app et fulfillment service. BigBlue S'intègre très bien avec shopify et l'équipe est très efficace. Bravo!
Merci beaucoup pour le retour concernant la facilité d'intégration. Notre équipe tech travaille dur pour continuer à faire de l'application Bigblue l'outil idéal pour parfaire l'expérience de livraison de vos clients.
April 22, 2021
Utilisation extrêmement simple et une équipe hyper réactive. La mise en place sur le site a été aussi vraiment rapide. Au top !
Merci à l'équipe de Big K, on est ravis de pouvoir contribuer à la croissance de la marque !
April 7, 2020
Excellente solution logistique, parfaite implication de l'équipe et app très agréable à utiliser ! Je recommande vivement. Nous utilisons principalement pour du BtoC mais d'autres possibilité. Equipe très à l'écoute, hyper sympa
Merci beaucoup, c'est également un plaisir de travailler avec vous :)
April 3, 2020
We used this app mainly for France. Good logistician with a team very responsive and very attentive.
Thanks a lot for the feedback!
March 4, 2020
Hey, we use Big Blue to fulfill our european customers and we are very satisfieds with the results. Only takes 2 minutes to integrate Big Blue with our Shopify Store. It is also easy and user friendly to modify addresses or cancel orders because the IT flow between Big Blue and SHopify is well done. Definetly, a good decision to work with them.