BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
2.7
feedback
50
chart
#1,460
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
24%
-
Less than a year
60%
-
More than a year
10%
Reviews Summary
The reviews for the BigBuy Shopify App are mixed, with both positive and negative feedback. Positive aspects include efficient customer service, helpful support team, and ease of use. Customers appreciate the quick responses and effective solutions provided by the support staff. On the other hand, negative reviews highlight issues such as high prices, difficulties with integration, slow shipping times, and misleading information about subscription plans. Some users have expressed frustration with the lack of refunds, poor communication, and challenges in canceling subscriptions. Overall, while some users have had a positive experience with the app and support team, others have faced significant challenges and feel dissatisfied with the service provided by BigBuy.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 16, 2024
Genial!! Me ayudaron en todo momento (menos de 24h) muy contento con el servicio!!
Nov. 20, 2024
Bon fournisseur, à l'écoute des clients, régler les petits problèmes et tracas, assez rapidement, bonne expérience avec bigbuy
Bonjour Bill E Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que vous avez eu une bonne expérience avec BigBuy et que notre service a été à la hauteur de vos attentes. Être à l'écoute de nos clients et résoudre rapidement les petits soucis est une priorité pour nous. Nous espérons continuer à vous offrir un service de qualité et restons disponibles pour toute question ou besoin futur. 😊 À bientôt chez BigBuy !
Oct. 15, 2024
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner, We are sorry to hear that. Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it. To be able to check your own configuration, we must be able to access to all your Shopify Shop. If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case. Thank you for your understanding. Kind regards
Sept. 30, 2024
I bought 4 webshops with the hope that… I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help.. It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!! It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner, Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services. We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side. In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution. King regards
April 23, 2024
They are thieves. Make you pay, pay more, and more. Don't do and deliver anything. Ignore bigbuy. Bigbuy=big scam
Dear Partner, We are sad to read your words. We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive. Our goal is to establish and long-lasting relationship with all our partners. We are at your disposal. BigBuy Team
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