BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
2.5
feedback
49
chart
#1,645
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
22%
-
Less than a year
61%
-
More than a year
10%
Reviews Summary
The reviews for the BigBuy Shopify App are mixed, with both positive and negative feedback. Positive aspects include efficient customer service, quick problem resolution, and helpful support teams. Users appreciate the ease of use of the app and the availability of support in multiple languages. However, negative themes include high prices, difficulties with integration, slow response times, and issues with refunds and cancellations. Some users have expressed frustration with the lack of clarity in pricing, problems with shipping, and feeling misled by the service. Overall, the app seems to have a divide in user experiences, with some finding it beneficial for their business while others have faced challenges and dissatisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 15, 2024
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner, We are sorry to hear that. Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it. To be able to check your own configuration, we must be able to access to all your Shopify Shop. If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case. Thank you for your understanding. Kind regards
Sept. 30, 2024
I bought 4 webshops with the hope that… I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help.. It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!! It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner, Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services. We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side. In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution. King regards
April 23, 2024
They are thieves. Make you pay, pay more, and more. Don't do and deliver anything. Ignore bigbuy. Bigbuy=big scam
Dear Partner, We are sad to read your words. We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive. Our goal is to establish and long-lasting relationship with all our partners. We are at your disposal. BigBuy Team
April 18, 2024
Einkaufkosten sind zu Hoch, App ist nicht auf deutsch verfügbar, und was ich ganz traurig Fine sie lässt sich nicht Deinstallieren.
Dear Partner, We are sorry to see you go. Our reseller can choose among a 300.000 products catalogue and many of them are able to generate great sales. We cannot see your shop in our system, did you contact us when trying to use the app? Please contact us here: https://www.bigbuy.eu/de/contact Our team can also help you select some of the best products for the season. == Regarding the App, you do not need to interact with it, as you just need to install it. The interface on our control panel which connects to your shop it is indeed translated to German (and other 23 languages), no need to worry about the app language. We hope to be your all-in-one eCommerce partner. BigBuy Team
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