BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
2.7
feedback
46
chart
#1,118
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Aug. 1, 2022
Ich hab mir das e-commerce angebot gekauft und versuche nun die App mit meinem Shopify Account zu verbinden, was anscheinend nicht funktioniert, da ich Shopify dafür jährlich haben muss, obwohl ich das Angebot bereits gekauft habe.
Dear Solarios, Thank you for your review. We are here to help you: 1) The app works with any Shopify plan. With monthly plan, you can synchronize everything, except the carriers' shipping rate. 2) If you have Yearly Plan, but you cannot activate the carriers' shipping rate, please contact Shopify Support and ask them to activate it for your shop. You can ready more information on this page: https://help.shopify.com/de/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We kindly remind you that the app is working correctly for the rest of the users and it has no issues. ------ On the other side, whenever you need support, you are free to contact us on our website ticket area -> https://www.bigbuy.eu/de/contact ---- Lastly, please consider updating the review if we solved your doubt and you finally synchronized correctly your shop. We remain at your disposal. Best regards, Tech Support Department BigBuy
Aug. 2, 2021
This could be good but it alway lose the connection. Than i can't reconnected it alwasy say no connection and not the right plan
Hello JS PC Shop! With the new version you should not have any connection problem, if you have any error please contact our customer service through [email protected] so that they can solve it as soon as possible. Best regards, The BigBuy team
May 10, 2021
Hello I have archived everything, the message keeps coming. without shipping to the destination ???? Good day We have major problems with your app, customers can no longer order from us. Wrong shipping providers are displayed that have not been activated by us. some items cannot be ordered because the app reports the message at the checkout. Shipping in Switzerland is not possible. May 10th to date no response from support, this is Bigbuy worst customer service, we will report the case to Shopify.
Hello Elektromaster.shop The problem you have had is that you have deactivated too many carriers and some areas have not any carrier available. We always recommend excluding as few carriers as possible because there is that existing risk. If you have any questions please do not hesitate to contact us at [email protected] for a quick response. Thanks