Shopify Bill Pay
Business Payments Made Easy | Shopify Bill Pay
Rating
1.5
feedback
15
chart
#154
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
7%
-
Less than a month
13%
-
Less than a year
60%
-
More than a year
13%
Reviews Summary
The reviews for the Shopify Bill Pay app are predominantly negative, with users expressing frustration over the lack of customer service, delayed payouts, and technical issues. Many users reported difficulties in contacting support, experiencing long response times, and encountering problems with the app's functionality, such as the inability to download reports, verify email addresses, and process bill payments efficiently. Some users highlighted the app's impact on their business operations, describing it as a source of severe problems and disappointment. However, a few positive reviews praised the app for its ease of use in automating payment processes and integrating with Shopify's platform.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 3, 2025
Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!
Dec. 18, 2024
Awful service, what a huge waste of time! Days and days without a response, and then no explanation as to why the service won't work. Going out of my mind trying to get vendors paid, STAY AWAY!
Hello There. Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how frustrating this can be, and we apologize for any inconvenience caused. If you are waiting to hear from the Melio team, please be sure to double check your email's spam folder to ensure there haven't been any missed updates regarding tickets you may have from them. If you have any further questions or concerns, please reach out to us.
Nov. 29, 2024
Does anyone know a trick for the "download report" it does not work
Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that you experienced an issue when trying to download a report. We’d love this opportunity to provide instructions on how to get that done! You can export a payment report in the form of a CSV file: 1. From your Shopify admin, go to Finance > Bill Pay. 2. Click More actions > Manage Bill Pay. 3. In the Reports section, under Payments, click Create report. 4. In the Export payments report dialog, select the date range. 5. Click Export payments and the report will export into a CSV file. Thank you for being a valued member! Please know that we’re here to offer consistent and thoughtful support whenever you need it.
Oct. 11, 2024
If you want to deal with no way to contact anyone, no support, missing funds, people who dont respond to emails for weeks, talk in circles, then this app is for you.
Hi there. It sounds like your experience seems to have fallen short of the support Shopify and the Melio team would normally offer, so thank you for your continued patience while we work to get you and your business back on track. Issues around missing funds are a priority for our team to investigate and usually call for the expertise of our higher technical support teams. While we strive for a fast turnaround time, some issues require deeper analysis and there may be a back and forth between you and our support team. Feedback is so important to us, so do please reply to your existing email thread with our support team so we can discuss your case further. Thank you for taking time to share your thoughts with us!
Oct. 7, 2024
Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve. Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take between 2 -5 business days for our team to resolve things for you. To get the fastest results, be sure to keep an eye on your emails so we can keep you updated on any additional information needed.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more