Shopify Bill Pay
Pay any business, anywhere, any way you want
Rating
2.6
feedback
14
chart
#1,163
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
7%
-
Less than a month
14%
-
Less than a year
43%
-
More than a year
21%
Reviews Summary
The reviews for the Shopify Bill Pay app are mixed, with several users expressing frustration with the app's customer support and functionality. Common complaints include difficulties in getting a response from customer support, long wait times for issue resolution, missing payouts, and technical glitches such as the 'download report' feature not working. Users have also mentioned issues with email verification, app functionality after changing email addresses, and limitations in payment amounts. On the positive side, some users appreciate the ease of automating payment processes and the convenience of uploading invoices with pre-filled vendor forms. The direct integration with Shopify for managing bills and the variety of payment options have been highlighted as beneficial aspects of the app.
Highlights
Review RSS Feed
All reviews
Feb. 15, 2026
While rudimentary, we appreciate having a fee-free way (using Shopify Balance as our account) to pay our vendors. It takes awhile to process, but it does the job. The only real critique is that I have to coach some vendors to try using a different browser to set up their bank details the first time. We hear fairly often that they couldn't complete the initial set up. That is usually solved when we suggest they use a different browser. Edit to add: We have used this service for several years and continue to use it.
Oct. 21, 2025
Customer support is difficult to get a hold of, the transfers take far longer than any other service I've used, and the money that they fumbled is being returned via check in the mail. Horrible.
We appreciate the feedback and understand your frustration. We aim to improve the experience for all merchants using Bill Pay and will look to see how we can do better. If you are still experiencing any issues please reach out to Shopify support on help.shopify.com.
Oct. 1, 2025
TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills.
Thank you for your feedback. We understand your frustration with experiencing issues with Bill Pay. This isn't the experience we aim to provide. If you're still experiencing this problem, please contact our support team at help.shopify.com so we can help resolve it. We appreciate you sharing this feedback.
Feb. 3, 2025
Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve. Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take additional time for our team to resolve things for you. Please be sure to double check your email's spam folder to ensure there haven't been any missed updates regarding tickets you may have from us. Please do reach out to our support team here so we can chat in more detail about your account specifically and resolve any outstanding issues: https://bit.ly/2AWw5VA. Thank you for your time!
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