Shopify Bill Pay

Thank you for your feedback. We understand your frustration with experiencing issues with Bill Pay. This isn't the experience we aim to provide. If you're still experiencing this problem, please contact our support team at help.shopify.com so we can help resolve it. We appreciate you sharing this feedback.

Thank you for sharing your feedback here; direct feedback is a great opportunity to improve. Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take additional time for our team to resolve things for you. Please be sure to double check your email's spam folder to ensure there haven't been any missed updates regarding tickets you may have from us. Please do reach out to our support team here so we can chat in more detail about your account specifically and resolve any outstanding issues: https://bit.ly/2AWw5VA. Thank you for your time!

Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that you experienced an issue when trying to download a report. We’d love this opportunity to provide instructions on how to get that done! You can export a payment report in the form of a CSV file: 1. From your Shopify admin, go to Finance > Bill Pay. 2. Click More actions > Manage Bill Pay. 3. In the Reports section, under Payments, click Create report. 4. In the Export payments report dialog, select the date range. 5. Click Export payments and the report will export into a CSV file. Thank you for being a valued member! Please know that we’re here to offer consistent and thoughtful support whenever you need it.

Hi there. It sounds like your experience seems to have fallen short of the support Shopify and the Melio team would normally offer, so thank you for your continued patience while we work to get you and your business back on track. Issues around missing funds are a priority for our team to investigate and usually call for the expertise of our higher technical support teams. While we strive for a fast turnaround time, some issues require deeper analysis and there may be a back and forth between you and our support team. Feedback is so important to us, so do please reply to your existing email thread with our support team so we can discuss your case further. Thank you for taking time to share your thoughts with us!