Bing Shopping
Product Feed for Microsoft Ads
Rating
3.6
feedback
84
chart
#2,170
All reviews
Rating Breakdown
Review RSS Feed
Feb. 20, 2025
I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Sept. 11, 2023
I have been asking for 3 days now to get some help and no reply from you. I need help with this or I will have to uninstall it. Is anyone there to help me set it up? I have most of the work done, but I need your help. Please???
Dec. 14, 2022
Very supportive team. Pretty much i did not have to do anything to get this setup and running. Thank you. I recommend them very much.
May 22, 2022
Great support from Christopher, I really had no clue how to set up a campaign. You were very helpful and patient with me as well. Thanks
March 13, 2022
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us. So deleting this app due to can't get it to work and no support you can trust.
Nov. 9, 2021
Chris was such a great help, he made it so easy to setup, unlike google he was there to help every step of the way. Highly recommend
Oct. 30, 2021
The feed was including sold out items, and I could not see how to exclude anything. Christopher has gone above and beyond to fix the issues. Due to the outstanding customer service I changed it to 4 stars and will continue my subscription to give it another month to work. I'll revise the rating to 5 stars if sales result from it.
Hi. Happy to assist. Please see our message in your in-app support so we can resolve this for you.
Sept. 12, 2021
Awesome customer service. Chris was super responsive and helpful in setting up the app. Can't wait to see how this helps my already high conversion rate from Bing!
We can imagine how frustrating this is. We've been replying to your support emails, but also not getting a response back. Please contact us direct at info@shoppingcartapps.com so we can assist you.
June 28, 2021
The support from Christopher was great. He made sure our conversion tracking was set up correctly and helped in setting up effective campaigns too. Its a 10/10 from us.
June 25, 2021
It is an easy use app if you don't have too many products, But it's so tricky that you can't find a place to cancel your plans. This is too bad and makes me feel unsafe to use it. That's why I will uninstall it and maybe use other Apps.
To cancel is as simple as uninstalling the app. Since the app is billed in arrears, your next bill after uninstalling will be the last. If you are still in your 30 day trial period, you will not be billed.
Jan. 28, 2021
I've uninstalled the app however it still charged the monthly fee. I requested a refund but yet to hear from you guys. Please revert to me asap. This is a pretty lousy app to use and the service is unimaginable.
We pride ourselves on expert support, but we are sorry we did not live up to your expectations. We issued a complete refund as requested.
Jan. 23, 2021
Great support from Christopher who made sure our conversion tracking was set up correctly and helped in setting up effective campaigns too. Its a 10/10 from us.
Thanks so much for the kind review. We know Microsoft Ads can take some time to get setup right so happy to help you get up and running.
Jan. 23, 2021
Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.
While we always aim to provide experienced advice as well as speedy response times, we fell short in this case. We reached out to reconnect, but we fully understand the Shopify Store Owner's disappointment with their experience. We've put some additional processing in place to prevent this from happening in the future.
Jan. 6, 2021
This app (and more importantly the service provided by Christopher) is seriously some of the best I've seen from Shopify apps. Chris literally did everything for me to get our Microsoft ads up and running through this app. I downloaded it, emailed him, exchanged a few emails and boom. Next thing you know a lot of our products are on the front page of Bing. This service alone would normally cause north of $200.Highly recommend it.
Dec. 4, 2020
Great app. An easy way to upload feeds to your microsoft shopping. Had some troubles initially but Christopher gave awesome customer support and fixed the disapproved feeds fast. Thanks team
Nov. 17, 2020
Great app. New to Bing Ads and their customer service helped me set up everything. Would highly recommend the app!
Nov. 3, 2020
The Bing Shopping app is very comprehensive. It includes great tutorials. Most importantly the customer service and product support are excellent
Oct. 25, 2020
They definitely have Awesome support and service! I was given recommendations for my campaigns and assistance with setting everything up in which is not very hard to do. Excellent for brand awareness! Recommended!
Oct. 5, 2020
Good app and user experience to help us reach more customers on the bing marketplaces. Would recommend to other e-commerce companies.