bitLoyalty: Loyalty & Login
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being very useful, well-structured, and working independently without the need for additional configurations. Customers appreciate the continuous improvements, new features like OTP login, and excellent customer service. However, negative reviews mention issues with customer support, login problems, and difficulties in using the app consistently. Some users faced challenges with plan updates and lack of responsiveness from the company.
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We ran into a problem with our social login setup, but the team quickly gave us everything we needed to fix it. They even checked in the next day to make sure things were working fine. Amazing support, and bitLogin has been running perfectly for us. Thank you bitbybit :)
Thank you, FAVO. We truly appreciate your trust after more than three years of using the app. We are glad our team could quickly support you in resolving the social login setup and follow up the next day to ensure everything was running properly. This level of responsiveness and care is the standard we aim to maintain for every customer. Thank you for continuing to rely on bitbybit as a long term partner.
Very useful, better structured than others I have tested. It works independently without needing to access Meta, Google, Apple, or other configurations to log in. I contacted support and they quickly resolved the issues I had.
Hi KO SAMUI TAILORS, thank you so much for your kind words. We’re glad to hear bitLogin is working smoothly for you and that you find it easier than other options. It’s great to know our support team could help quickly as well. Your feedback means a lot and encourages us to keep improving 😊
Great app, the customer service also very helpful and fast responding.
Hi VitaminDiskon, thank you so much for sharing your experience. We’re really glad to know you’ve been using the app for a year and that our customer service has been helpful and responsive. Your trust means a lot to us and motivates our team to keep giving you the best support 😇
I couldn't find any customer support. Even after I sent several emails, there was still no reply. My store has been constantly redirected for login or registration due to this app. I have to switch to a new app. It's very sad
Thank you for sharing your experience, Eleven Oasis. We are truly sorry for the frustration this caused and understand how disruptive login and redirection issues can be for a live store. Our team has been actively following up to connect with you and help resolve this. This is not the experience we aim to provide, and issues like this are usually related to specific login or theme configurations, which we are always ready to review and assist with directly. We remain available and committed to helping ensure everything is properly addressed. Thank you for taking the time to share your feedback.
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