bitLogin: Social Login & Forms

Thank you for sharing your feedback, Zevar. We are sorry for the frustration this situation caused and understand how concerning billing issues can be. Our team has already reached out to you multiple times to explain the charge and to help review your account in detail. We are committed to resolving this transparently and fairly, especially when expectations do not align with technical limitations or plan status. Billing is system generated based on installation and active plan status, not on sign in volume. However, when there is confusion, our support team always steps in to review and assist on a case by case basis. We take concerns like this seriously and encourage anyone with similar questions to contact our support team directly, as these matters are handled by real people and addressed responsibly.

Thank you for sharing your experience, Eleven Oasis. We are truly sorry for the frustration this caused and understand how disruptive login and redirection issues can be for a live store. Our team has been actively following up to connect with you and help resolve this. This is not the experience we aim to provide, and issues like this are usually related to specific login or theme configurations, which we are always ready to review and assist with directly. We remain available and committed to helping ensure everything is properly addressed. Thank you for taking the time to share your feedback.

Thank you for sharing your feedback, Sahar Persian Plate. We are sorry to hear about the inconsistency you experienced, especially with login functionality. Our team has been actively following up to connect with you and help review this issue, as login behavior can be affected by specific store or theme configurations. This is not the experience we aim to provide, and we are committed to resolving it properly. We appreciate you raising this concern and remain available to assist until everything works as expected.

Hi OUPES, we're sorry for the inconvenience. Our team has already reached out to assist you. Please let us know how we can improve, we truly value your feedback :)

We are sorry to hear about this experience, Shop Mundo Digital. Billing and plan access issues are understandably frustrating, especially when they interrupt your work. Our team has already reviewed this case and has been trying to reach you to help resolve the plan update and clarify the invoice deduction. We have been reaching out to assist, but have not heard back so far. This is not the experience we aim to provide, and situations like this are handled with priority once we are able to connect directly. Plan access updates can sometimes be delayed due to platform synchronization, but our support team is fully equipped to fix this and ensure everything is aligned correctly. We remain ready to assist and are committed to resolving this fairly and transparently as soon as we are in touch.

We are sorry to hear this, Crazy Mosquitoes. Not receiving support responses can be frustrating, especially when you are actively using a paid plan. We have been reaching out to assist, but have not heard back so far. This is not how we intend our support experience to be, and we are reviewing this internally to ensure queries are handled more reliably. Our team remains ready to help as soon as we are able to connect. Thank you for bringing this to our attention.