bitCRM WhatsApp Abandoned Cart
bitCRM – WhatsApp Abandoned Cart & Broadcast Flows
Rating
1.0
feedback
1
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#4,426
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Reviews Summary
The reviews for bitChat are mixed, with both positive and negative feedback. Users appreciate the responsive support team and the simplification of work that the app provides. However, there are concerns about the new plan introducing a footer in automated messages without prior communication to customers, leading to a decrease in customer service quality. Some users find the AI-powered chats to be unhelpful. On the other hand, bitCRM receives high praise for its user-friendly interface, efficient customer relationship management features, and excellent customer support.
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May 14, 2025
We've been using bitChat for close to 6 months now, the support team is very responsive and simplified our work a lot. - Updated 14/5/2025: After they launched new plan, now all automated messages come with their footer "powered by bitbybit", there was no communication update to their customers. We only realised when we look into the automated messages. The customer service has also gone from 5 to 0, most of it are AI powered chats which leave you with 0 solution. If you want something cheap that can work? Yes. If you want to be able to customise + good support that actually respond to you? There are better alternatives out there.
Thank you for using bitChat😊 We’re happy could assist you, our support team is here whenever you need help!
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