bitCRM WA Marketing Automation
bitCRM WhatsApp Notifications CRM for Shopify Abandoned Cart
Rating
2.4
feedback
4
chart
#4,795
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May 14, 2025
We've been using bitChat for close to 6 months now, the support team is very responsive and simplified our work a lot. - Updated 14/5/2025: After they launched new plan, now all automated messages come with their footer "powered by bitbybit", there was no communication update to their customers. We only realised when we look into the automated messages. The customer service has also gone from 5 to 0, most of it are AI powered chats which leave you with 0 solution. If you want something cheap that can work? Yes. If you want to be able to customise + good support that actually respond to you? There are better alternatives out there.
Thank you for using bitChat😊 We’re happy could assist you, our support team is here whenever you need help!
Aug. 18, 2024
app isn't sending messages to any of my customers with thier automations. I tried to contact the support team for a refund or maybe for a help and they still didn't respond. not recommending at all.
Hi Socio, Thank you for your feedback. We apologize for any inconvenience you may have experienced during the onboarding process. To help us resolve this issue promptly, could you please provide more details about the specific automations you have set up? This information will allow us to investigate the root cause of the problem. We have attempted to contact you multiple times to address any other concerns or process a refund, but have not received a response. Please let us know if there is anything else we can assist you with.