B: WhatsApp Chat, Abandon Cart
Boost Sales With WhatsApp Chat, Cart Recovery & Broadcasts!
Rating
4.8
feedback
344
chart
#1,120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
32%
-
Less than a year
58%
-
More than a year
5%
Reviews Summary
The reviews for the Bitespeed Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use of the platform, the helpful and responsive support team, and the effectiveness of features like WhatsApp marketing and AI calling. Users appreciate the intuitive interface, smooth onboarding process, and the impact on customer engagement and revenue growth. However, negative reviews mention issues with support, communication delays, lack of accountability, and difficulties in onboarding and setup. Some users also expressed frustration with the pricing structure and the need for manual intervention.
Highlights
Review RSS Feed
All reviews
Jan. 27, 2026
Great experience - would highly recommend. Special thanks to Aaryaman Kollara for smooth onboarding experience
Jan. 23, 2026
Great product. Extremely poor support. Deadlines are never met — everything is delayed with no clear communication. The account manager keeps changing, so there’s zero continuity or ownership. No one takes responsibility, no one proactively guides you, and getting a response itself feels like a task. The product may be good , but if you can’t use it properly because there’s no support, guidance, or accountability, it becomes useless. After repeated follow-ups and escalating to multiple people, nothing changes.
Jan. 9, 2026
We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication. We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue. After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken. There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had. Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.
Jan. 1, 2026
Hello Team Bitespeed, I own a perfume brand and applied for a demo three times but received no response. I also installed the Shopify app, but no onboarding call was scheduled. I tried calling the support numbers (switched off) and contacted chat support, which redirected me to WhatsApp, but there was still no response. Kindly look into this and let me know the next steps at the earliest. Regards, Chirag Adonn
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