B: WhatsApp Chat, Abandon Cart
The reviews for the Bitespeed Shopify App are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted by users include the intuitive platform, easy management of operations, thoughtful design of features, and responsive customer support. Users appreciate the effectiveness of the app in improving communication, boosting engagement, and increasing conversions. The support team is commended for being helpful, proactive, and guiding users through setup and optimization. On the other hand, negative reviews mention issues with customer service, lack of technical support after payment, constant sales pressure, unauthorized charges, poor communication, and unresponsiveness from the team. Some users also expressed dissatisfaction with the pricing and the overall experience, labeling it as a scam or a disappointing service.
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Didn't think of writing this review. But the sales team has literally ghosted me after selling the services, even though the flows are not working due to some backend issues at their end they are not willing to give refund and postpone onboarding which wasn't expected. We are in peak season and the support times are just terrible a simple reply takes 24 hrs from the support team.
Do not waste your money with BITESPEED. Their sales team will harass you every 3 to 4 hours, calling constantly and forcing you to buy their 3-month advanced plan. @Manav Waddy @Suhasini Vamapalli MAKE SURE YOU DO NOT GET TRAPPED BY THESE 2 PEOPLE; THEY WILL ONLY OVERCOMMIT. It's been a month now, and 1 month's money is wasted... The moment they receive your payment, they completely disappear.I have paid for a 3-month subscription, and now I am getting absolutely zero support. They have not been able to fix a single technical issue or concern. No one calls back, and no one cares. They are only active when they want your money. Worst experience ever.
The customer support team is terrible, and the product has too many bugs! The moment you pay for their '3-month subscription', you lose all the tech support from them. You keep struggling to reach the POCs, to get their tech glitches solved, but it keeps on stacking on a WhatsApp group with 40 other people, where no one cares to respond.
very disappointing 1st impression, I do not understand how they are so recommended when their own customer service in so poor.
I had an excellent experience with Bitespeed! Their platform is incredibly intuitive and easy to use, making it simple to manage and scale our operations without any hassle. The features are thoughtfully designed and truly cater to business needs, saving both time and effort. What really stood out to me was their customer support—responsive, knowledgeable, and genuinely invested in helping us succeed. Any questions or issues we had were resolved quickly and efficiently. Overall, Bitespeed has been a game-changer for our workflow. Highly recommend it to anyone looking for a reliable and powerful solution!
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