Frolic Saga review for B: WhatsApp, Voice, SMS & Chat

We added Bitespeed to run WhatsApp for our store — started with a prepaid nudge on COD orders, then moved into full broadcast campaigns. Our first proper broadcast (a new product launch) came in at over 5x ROAS, which is our actual profitability bar for any channel, so this wasn't a vanity metric for us. What's worked well: easy to segment and send, doesn't feel clunky to set up campaigns, and the post-order automation quietly does its job in the background without us babysitting it. It's become a real second channel alongside our ads, not just a support tool. Special shoutout to Sunanda, our account manager — she's been prompt, hands-on, and genuinely helpful at every step, which made getting the channel set up and running a lot smoother than we expected. Would recommend for any Shopify store looking to add WhatsApp as an actual sales channel, not just customer support.