B: WhatsApp, Voice, SMS & Chat

Never use this app, and don’t be misled by the 5-star reviews. They ask for reviews while you’re still on the free trial and promise a lot of support and features. But once you actually start using the app, the experience goes downhill fast. Their customer support is extremely poor and unhelpful. The app itself is disappointing, but what’s worse is their billing and invoicing process. We recently received an email about a “pending invoice” for the trial period, even though we had already stopped using the app. We also had a deposit balance available on their dashboard, and we simply requested that it be adjusted in the final invoice. Instead of resolving it properly, they came back three months later with an invoice for the trial period and even marked invoices as paid incorrectly. After we raised the issue, they blamed it on “technical glitches.” Overall, very unreliable service and billing practices. I would not recommend this app to any serious business.

Im not sure how this app got its 4.9 Reviews, it is so so so buggy, it has many things that needs fixing, we constantly faced conversations that disappear suddenly, conversations that do not reflect from the first place, failed product integrations for big inventories. Support is there, but its useless, if you have an issue, it goes through an entire investigation, escalation & contact questions & answers. that would be nice, if there were not THAT MANY issues. When i wanted to eventually cancel & remove the integrations, they started begging to offer support, when i insisted to cancel, they flat out started ignoring us, they don't have a cancel option on their dashboards, now i have forced canclled using Shopify & i have to figure out myself how to remove anything related to them from our Backend. Very Bad Experience, Not recommended at all.