Rating

4.4

feedback

108

Reviews

chart

#2,783

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    31%
  • Less than a year
    51%
  • More than a year
    9%

Reviews Summary

The reviews for the Blanka app on Shopify are a mix of positive and negative feedback. Positive aspects include great customer service, helpful and responsive team members like Mae and Patrick, ease of use, and high-quality products. Customers appreciate the support provided by the team and the professionalism displayed in resolving issues. On the other hand, negative feedback revolves around slow fulfillment times, issues with order processing, and dissatisfaction with certain fees and charges. Some users have faced challenges with delays in shipping, unexpected charges, and difficulties in canceling or changing orders.

Highlights

Great customer service and responsive team members like Mae and Patrick
High-quality products and ease of use
Challenges with slow fulfillment times and order processing
Issues with fees, charges, and cancellation
Delays in shipping and order management

Rating Breakdown

  • 5
    90% (97 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (7 ratings)

Reviews with Text

  • 97% (105)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 6, 2026

very good for anyone want to build a brand they have a very supported team their product quality is very good Blanka partner manufacture meeting FDA requirements, and they have also often a GMP certificate, so its your time to build a brand and you are in the right place.

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello @Thundraluxe Thank you so much for the fantastic 5-star review! We take great pride in partnering with manufacturers that meet FDA requirements and maintain GMP certifications, as we know how important safety and quality are when building a brand. We can't wait to see your brand thrive! - The BLANKA Team

5 / 5 Share

March 21, 2026

Great cosmetics and great customer service! I strongly recommend their products! :)

Using app

3 months

Total reviews

3

Average rating

4.7

Developer Reply

Hello @DIAMOND MICHELLE Thank you so much for your kind words! We’re thrilled that you’re enjoying Blanka and had a great experience with our team. We’re excited to continue supporting your brand journey!- The BLANKA Team

1 / 5 Share

March 19, 2026

FUCKING APP DONT USE BE CAREFUL

Using app

1 day

Total reviews

2

Average rating

3.0

Developer Reply

Hello @We Dont Make Trash I am very sorry to hear about your experience and the frustration this has caused. We take feedback like this seriously and would love the opportunity to look into what went wrong and make it right. Our goal is to ensure our merchants have a seamless experience, and we apologize that we missed the mark here. Please don’t hesitate to contact us at [email protected]. We’ll also be following up with you directly to make sure everything is resolved smoothly. - The BLANKA Team

5 / 5 Share

March 12, 2026

Abigail was amazing. Abigail greeted me with kindness and addressed my issue right away. It didn't take long before I was up and running. A little confusion on my part became clarity after she helped me. I am very thankful. Especially as a new customer.

Using app

29 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Hello @Reiland Beauty Products, LLC Thank you so much for the glowing review! We are so happy to hear about your experience. Abigail will be very grateful! It was a pleasure helping you find clarity, and we’re thrilled to have you as part of the community. Welcome to the family—we can’t wait to see your brand grow! - The Blanka Team

1 / 5 Share

Jan. 29, 2026

Just like the review below mine, i have pending orders for 8 weeks! They claimed all my inventory and all their own inventory is stuck at customs, and gave me ZERO idea of when orders will be shipped out. Thousands of dollars of inventory stuck. Zero updates from these guys, and they wont even respond to the emails in 48-72hrs. I had to give refunds out of my profit margins in other products to save my reputation. Then they ship ME inventory instead of FULFILLING my customer orders! So i fulfill my customer orders manually, and after telling them to cancel and not fullfill nearly 25 orders that i just shipped, over the course of the next 7 days, they DUPLICATE ship everything to my customers, of course, at my expense. Now i have spent double the amount, lost double the inventory, incurred charges for fulfilling and shipping everything on my own, and wasted HOURS with customers, blanka, and our team to get things fulfilled and shipped. AND HERE IS THE STUPID RESPONSE FROM THESE CLOWNS AFTER telling them to give me a full refund! ============================ EMAIL FROM BLANKA MANAGEMENT (took 2 weeks just to get this pathetic resolution): Andie from Blanka 4:52 PM (1 hour ago) to me How are you doing? After reviewing the situation, we’re unfortunately unable to offer a refund at this time, as the orders were already in progress when the decision to fulfill these orders on your end was made. That said, we do want to support you as best we can. The best option we’re able to offer is an account credit, which can be applied toward future orders. The total amount of all the orders you've listed totaled to $401.27. Additionally, we’re happy to extend your membership by two months, giving you more flexibility and time to fully use the credit and access our services. Please let us know if you’d like to move forward with the account credit and membership extension, or if you have any questions Regards,

Using app

About 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi @DermaCrest LLC, We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how critical timely fulfillment is for your business and regret the impact this situation has had on your orders and inventory. Please know that our management team is actively handling this matter, and we appreciate your patience as we work to resolve this issue. - BLANKA Team

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more