Blanka Makeup Beauty Cosmetics
Blanka Private Label Beauty
Rating
4.9
feedback
295
chart
#909
All reviews
Rating Breakdown
Nov. 12, 2024
Do not install this app. They said you have a trial period of 14 days, but that is a lie. They tried to charge my card the moment I installed it and have been trying to charge $79 every single day. I opened a support ticket, and it took one week to be resolved after several back-and-forth exchanges.
We're sorry to hear about your experience and appreciate your feedback. The 14-day trial period is intended to give new users a chance to explore the app without any initial commitments. We admit that there may have been an error on your account, and we sincerely apologize for the inconvenience caused by the billing issue as well as any delays in resolving it. Our team is committed to addressing concerns as quickly as possible, and we’ll work to prevent similar experiences in the future. We thank you for your understanding and the patience that you extended to us! Please reach out to us again at [email protected] and you can rest assured that we'll do everything we can to make things better for you.
Nov. 11, 2024
This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!
Thank you so much for sharing such an enthusiastic review! We’re thrilled to hear that the app has made such a positive impact on your business operations, from managing inventory to real-time insights. It’s wonderful to know that the platform is making your workflow smoother and more efficient. Our support team is here to ensure you always feel valued, and we’re delighted that your experience has been so positive. Thank you for recommending us, and we’re excited to keep supporting your business journey!
Nov. 6, 2024
I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.
We’re so glad to hear that your issue was resolved smoothly and quickly through our support chat. It’s fantastic to know that everything’s back up and running for you. We're always here to help, so don’t hesitate to reach out anytime. Thank you for choosing Blanka!
Nov. 5, 2024
I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you. PattyB Luckyherbeauty.com
Thank you for sharing your experience! We're thrilled to hear that your journey with your beauty brand has been off to a great start and that you’ve found our support team responsive and courteous. Partnering with dedicated entrepreneurs like you is what we’re all about, and we’re here for you every step of the way. Wishing you continued success!
Nov. 3, 2024
May and the team are really helpful
Thank you for the feedback! We're delighted to hear that the team has been helpful. We're here to support you and make your experience as smooth as possible!
Nov. 3, 2024
Mae’s quick help made all the difference! This app is top-notch—so glad I found it!
Thank you for your kind words! We're so glad to hear that the support made a difference for you. It’s wonderful to know you're enjoying the app. Welcome to the community, and we're here whenever you need us!
Oct. 25, 2024
So far, so great! The onboarding process has been exceptional so far. They are quick to respond to my never-ending questions. Patrick has been very professional and helpful! I can't wait to place my first sample order.
Thank you for sharing your experience! We're thrilled to hear that the onboarding process has been smooth and that the team has been quick and helpful in answering your questions. It’s fantastic to know you’re excited to place your first sample order. We're here to support you every step of the way and can't wait to see your brand come to life!
Oct. 21, 2024
Really, a world class customer experience. Keep up the good work!!!!!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you had a world-class experience with us. We'll definitely keep up the hard work, and we're always here whenever you need us!
Oct. 20, 2024
So far my experience with Blanka has been 5 star with special thanks to Mae for helping me throughout my brand creation . Perfect for launching branded stores.
Thank you for sharing your experience! We're thrilled to hear you've had a 5-star journey with us. It’s wonderful to know that the team has been there to support you throughout your brand creation. We're excited to see your branded store take off and are always here to help!
Oct. 11, 2024
⭐ 1-Star Review Not worth the money. I used Blanka for about a month, and it’s simply not worth the $80 a month. The shipping times were terrible. Although they advertise 3-5 day shipping, it actually took over 3 weeks for products to arrive. What they don’t tell you upfront is the additional printing time, which delays everything further. The products themselves are overpriced. I found the exact same makeup on Alibaba for 50 cents to $1, while Blanka charges over $10 per product plus an additional $8.99 shipping fee. Charging $8.99 for shipping would be understandable if it didn’t take 3-4 weeks for customers to receive their orders. Honestly, you’re better off just buying makeup from Alibaba, adding your logo, and either shipping it from home or using a fulfillment center. $80 a month for this service is a joke—maybe if it was $20 a month, it’d be more reasonable, but at this price, it feels like robbery. Save yourself the frustration and look for better alternatives.
Thank you for sharing your honest feedback and we're really sorry you feel that way, but we do highly respect your opinion and point of view! Looking at your order history, we were able to confirm that all your shipped orders were delivered within 5 business days. Our production timelines as well as our shipping times have always been in all our FAQ articles and it's something that we are very transparent and upfront about. If you remember about a month ago when you asked our customer support for clarification about it - our team provided you with all the information you needed because we always want to make sure that all our customers are aware about all their available option. While our print-on-demand (drop shipping) option does require an order to be printed first, we do also give you other options such as storing your inventory with us for faster fulfillment (1-2 business days), we can ship to your preferred fulfillment center, or we can ship to you directly (if you want to do self fulfillment). As for product pricing, we'd love to know which products you found to be the 'exact same' product because while you will indeed find similar products elsewhere, our products may be completely different in terms of formulation, quality, where they are made from, and especially our high quality printing (branding). We'd be happy to discuss with you the differences and advantages of our USA/Canada made products vs. other products so don't hesitate to let us know if you need more information about them. Regarding subscription plans, we offer lower pricing plans to fit your budget as well as our basic free plan but we would, of course, love to learn more about how we can help make things better for you so don't hesitate to reach back to us at [email protected] and we promise to do everything we can to work with you in making your stay with Blanka, worth it ⭐⭐⭐⭐⭐.
Oct. 7, 2024
Mae iss the best curtomer service agent I ever had to deal with. They are professional and theoir products are fantastic. Higjhly recomend them specially Mae.
Using app
29 days
Total reviews
3
Average rating
5.0
Thank you so much trusting our service! We're thrilled to hear that you had such a great experience with our customer service and it's wonderful to know you found the service professional and the products fantastic. Your recommendation means a lot to us, and we’re always here to help! 😊
Oct. 3, 2024
Absolutely Amazing Support Team ! Very Professional, Efficient and - Prompt with any questions, guidance or clarifications. Their user-friendly interface is just awesome
Using app
3 months
Total reviews
1
Average rating
5.0
Thank you for your wonderful feedback! We're so glad to hear that you've had such a positive experience with our support team. It’s great to know that you find our team professional, efficient, and prompt in addressing your needs. We're also happy you enjoy our user-friendly interface. We're here to help whenever you need us!
Oct. 2, 2024
Everyone I have spoken with at Blanka has been nothing but warm, professional and efficient. I am so grateful to the team for their hard work so it is a smooth process on my side, the products are beautiful and bring confidence to anyone who runs a store with this company. Thank you to John and Patrick who have helped me with my questions no matter how small!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It means a lot to us that you find our support warm, professional, and efficient, and we’re glad we could help make your journey smooth. We’re also delighted that you love our products—they’re meant to inspire confidence, and it’s fantastic to know they do just that! Our team is always here to assist you, no matter what. Thanks again for being part of Blanka!
Oct. 2, 2024
As a retailer, I've had a fantastic experience working with Blanka .The Blanka team has been incredibly supportive, especially Dean and Mae. They're always quick to respond to our inquiries and provide excellent customer service.
Thank you for your wonderful feedback! We're so happy to hear that you've had a fantastic experience working with us. It's great to know that the team has been quick to respond and provided excellent support. We’re here for you every step of the way and look forward to continuing our partnership!
Sept. 29, 2024
MAE, was incredibly responsive to me all weekend and wrote me right back and easily resolved to my issue.
We're so glad to hear that the support team was responsive and helped resolve your issue so quickly. It’s great to know you had such a smooth experience, and we're always here to assist whenever you need us. Thank you for choosing Blanka!
Sept. 27, 2024
Love this app!! Patrick was such a big help with my brand plate!!!
Thank you so much for your amazing review! We're thrilled to hear that you're loving the app and that the support team was able to assist you with your branding. We're here to help you every step of the way as you build your brand so feel free to reach out if you need anything else. Thanks!
Sept. 26, 2024
L'équipe de Blanka est superbe. Lorsque j'ai un problème, les membres me répondent rapidement et s'assure que le problème soit réglé. Ils sont courtois et très professionnels. On sent qu'ils aiment ce qu'ils font
Thank you for your wonderful feedback! We're so glad to hear that our team was able to assist you quickly and professionally. It’s important to us that you feel supported, and we truly do love what we do. If you ever need anything again, we’re always here to help!
Sept. 26, 2024
The staff are great especially Patrick! Helped every bit of the way and confirmed before taking any decision! Love it! Thank you Patrick ✨
Thank you so much for your lovely feedback! We're super happy to hear that our team was able to help you every step of the way. We always aim to keep things smooth and clear, so it’s great to know you had a good experience. Feel free to reach out again to us at [email protected] cause we're always here for you!
Sept. 25, 2024
Blanka has been wonderful to work with! They always offer great customer support when you need it. Patrick was especially helpful and polite while assisting us trying to get a file of our products.
Thank you for sharing your experience! We're glad to hear that working with Blanka has been smooth, and that our customer support was able to assist you effectively. We're always here if you need any further help. We truly appreciate you for choosing Blanka!
Sept. 23, 2024
Patrick's dedication and knowledge is evident in the way he clearly communicates. He provided additional helpful information to help me get to where I want. His clear and positive guide through this site made my transition 10x easier! Im LOVING Blanka so far.
Store
My Store
Using app
1 day
Thank you for your wonderful feedback! We're thrilled to hear that you're loving Blanka and that our team's guidance made your transition smoother. If you need any further assistance, feel free to reach out—we're always here to help! Thank you for choosing Blanka!