Serenity review for Blanka Makeup Beauty Cosmetics
Nov. 12, 2024
Do not install this app. They said you have a trial period of 14 days, but that is a lie. They tried to charge my card the moment I installed it and have been trying to charge $79 every single day. I opened a support ticket, and it took one week to be resolved after several back-and-forth exchanges.
We're sorry to hear about your experience and appreciate your feedback. The 14-day trial period is intended to give new users a chance to explore the app without any initial commitments. We admit that there may have been an error on your account, and we sincerely apologize for the inconvenience caused by the billing issue as well as any delays in resolving it. Our team is committed to addressing concerns as quickly as possible, and we’ll work to prevent similar experiences in the future. We thank you for your understanding and the patience that you extended to us! Please reach out to us again at [email protected] and you can rest assured that we'll do everything we can to make things better for you.
