Rating
4.3
feedback
47
chart
#3,359
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
4%
-
Less than a month
13%
-
Less than a year
60%
-
More than a year
13%
Reviews Summary
Blend has received mixed reviews from users. Positive aspects include the app's ability to boost online presence, provide excellent customer support, and offer a user-friendly interface for managing ad campaigns. Users have reported increased sales, improved return on ad spend (ROAS), and the convenience of starting with a small budget and scaling up as needed. However, negative feedback highlights issues such as misleading advertising regarding pricing, lack of control over campaigns, and challenges faced by new or smaller brands in receiving adequate support. Some users have also raised concerns about unexpected charges and difficulties in communication with customer care.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 4, 2024
TERRIBLE EXPERIENCE. Joined Blend extremely excited with their salesperson describing their platform as an AI tool more powerful than Metas algorithm. I joined, my old adds went off and sales completely stopped. It was a week of no sales for our store losing thousands in revenue. Their uncaring staff finally notified me AFTER 1 WEEK it wasn't set up correctly. You have to connect your Shopify store, google analytics ect, for what reason I'm not sure. They say you need a few months to see positive results. My store already has a lot of data and I assumed Blend would leverage that data. NOT the case, they told me it has to make its own data, so you are almost starting from scratch again when you join blend. After around 10 days of paying for a monthly subscription to blend, I decided enough is enough and told them I want out, they didnt have to refund for the month but I want no more charges. I left them and have been doing great back using Meta and Google again (nothing will beat doing your adds directly on those platforms) (you will also get much better results using an agency if you don't know how to run adds. Today ( 1 month later) I have received a random charge from Blend after they already took my money for the month before. They have cost our store. We deleted the shopify app as soon as we left them. SHOPIFY - PLEASE DO SOMETHING ABOUT THIS COMPANY RIPPING SHOPIFY STORE OWNERS OFF. Once the app is deleted there should be no more charges, it is ridiculous that Shopify promotes a company like this in their app store. Everyone reading this review and considering this company, this app might seem easy and convenient, but your SALES WILL SUFFER. Look elsewhere guys.
May 27, 2024
This app changed my business! Before Blend, I wasted so much money on agencies and training guides. The support is amazing, and the tool is super easy to use. It shows exactly what it's doing in the ad accounts and handles all the audiences, budgets, and data across all my ad channels. I wish I'd found it sooner!
May 24, 2024
The app says it has a Usage fee + 10% of ad spend, but after making you waste a lot of time connecting the pixels, it forces you to install Pulse. There's a 30-day Pulse trial with a cost of $99 monthly, and another called Blend AI with a cost of $150 + 10% of your Ad Spend monthly. People, don't waste your time, it's misleading advertising on Shopify, I do not recommend it, you cannot trust liars.
Thanks for your feedback. Let's clear up a few things: Fee Structure: Our app page and website both clearly state that there's an Access fee + 10% of your ad spend to use Blend. This info isn't hidden anywhere. Pulse Tool: Pulse is optional. You can unselect it anytime you want. We offer it for free initially because it has been proven to boost ad performance, but you're not forced to use it. If you don’t want it, just unselect it. We don't think there's anything misleading here. Feel free to check out reviews from our happy customers to see what they think. We'd still be happy to chat and make sure you understand everything, and see if we can offer some guidance - Our team has already reached out to you :)
May 14, 2024
Blend has been an incredible asset to boosting our stores online presence. It has been such a smooth process and the customer support is amazing!
May 1, 2024
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