Hidden Pond Yarns review for Blockify Fraud Country Blocker
May 14, 2024
I installed this app, with the upgraded program, to block Quebec IP addresses from accessing my website, as the language policies of this province do not align with my brand. It did work to block the provinces IP addresses, but I also got complaints from buyers in Ontario who could not access my site. Customer service was fast, but they didn't really recognize or have solutions for this problem. I have lost countless customers and sales because of Blockify not being precise enough and am very disappointed.
We're genuinely sorry for the frustration and inconvenience you've experienced with Blockify. Your feedback is invaluable as we strive to improve our services. We understand the importance of precision in blocking IP addresses and the impact it can have on your business. Losing customers and sales due to unintended consequences is never our intention. Our customer support team is committed to addressing your concerns promptly and effectively. We appreciate your patience and understanding during this process. Rest assured, we're taking your feedback seriously and working diligently to prevent similar issues in the future. We sincerely hope for another opportunity to support you with your concerns. Please don't hesitate to reply to our support emails or reach out to us directly. Your satisfaction is our priority, and we're here to assist you every step of the way. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
