Blockify Fraud Filter, Blocker
All reviews
Customer service was great and super fast. Thanks.
Thank you so much for your kind review! π We're delighted to hear that you had a great experience with Blockify Fraud Filter, Blocker app. π It's wonderful to know our customer support team was able to assist you quickly and make the process smooth for you. Your feedback means a lot to us and encourages our team to keep delivering fast, reliable support. Thank you for choosing Blockify Fraud Filter, Blocker app, and we look forward to supporting your store whenever you need us! π
Blockify has been super helpful in setting up our account!!
Thank you so much for your wonderful review! π We're so happy to hear that Blockify Fraud Filter, Blocker app has been super helpful in getting your account set up. π Making the setup process smooth and hassle-free is one of our goals, so it's great to know we could help you get started with confidence. We truly appreciate your support and thank you for choosing Blockify Fraud Filter, Blocker app. If you ever need anything along the way, we're always here to help. Wishing you continued success with your store! π
currently only testing, but so far so good
Thank you so much for your feedback π Weβre glad to hear things are going well so far during your testing phase. Thatβs a great start. As you continue exploring the app, if you have any questions or need any assistance, weβre always here to help π
She is completely amazing. I had so many technical difficulties trying to use only my cell phone and she hung in there and had so much patience. Thank you!
Thank you so much for your heartfelt feedback π Weβre absolutely delighted to hear our agent was able to support you through those technical difficulties, especially while working only from your phone. That can be challenging, and weβre so glad her patience and dedication made a difference. Weβll be sure to pass along your kind words. If you ever need anything else, weβre always here to help π
Great customer service
Thank you so much for your kind review! π We're delighted to hear that you had a great experience with the support for Blockify Fraud Filter, Blocker app. π Our team is always committed to providing prompt, friendly, and effective assistance whenever our merchants need us. We truly appreciate your support and thank you for choosing Blockify Fraud Filter, Blocker app. We wish you continued success with your store, and we're always here if you ever need a hand! π
Just started today; hopefully it will help.
Thank you for giving Blockify Fraud Filter, Blocker app a try! π We're excited to be part of your store from day one and hope the app proves to be a valuable tool for protecting your business. π If you have any questions while getting started or need help with the setup, our support team is always ready to assist. Thank you for choosing Blockify Fraud Filter, Blocker app. We appreciate your trust and look forward to helping you have a smooth and successful experience! π
The support with this app is fantastic, really quick to deal with queries and issued we faced, highly recommend!
Thank you so much for your amazing review! π We're delighted to hear that you've had such a positive experience with Blockify Fraud Filter, Blocker app. π It's great to know our support team could respond quickly and help resolve the questions and issues you encountered. Providing fast, reliable assistance is something we truly strive for every day. Your recommendation means a great deal to us and encourages our team to keep delivering the best possible service. Thank you for choosing Blockify Fraud Filter, Blocker app, and we wish you continued success with your store! π
Only used the app for a short time, and I can already tell this is going to be a big help! I had some questions about the plans and reached out via their chat module, and they were able to answer my questions quickly! Demi was the rep I worked with, and they were great!
Thank you so much for your thoughtful review! π We're thrilled to hear that Blockify Fraud Filter, Blocker app has already made a great first impression. π It's wonderful to know that your questions about our plans were answered quickly and that Demi provided the support you needed. We'll be sure to share your kind words with Demiβthey'll be delighted to hear them! We truly appreciate you giving Blockify Fraud Filter, Blocker app a try and trusting us to help protect your store. Wishing you a smooth experience ahead, and we're always here whenever you need assistance. π
Outstanding assistance when I need it, explained in a way that is easy to understand. Highly recommend.
Thank you so much for your wonderful review! π We're delighted to hear that you had such a positive experience with Blockify Fraud Filter, Blocker app. π Knowing that our team could provide clear, easy-to-understand guidance and be there when you needed assistance means a lot to us. Your recommendation is truly appreciated and motivates us to keep delivering reliable fraud protection alongside responsive, friendly support. Thank you for choosing Blockify Fraud Filter, Blocker app. We wish you continued success with your store, and we'll always be here whenever you need a hand! π
Early days, but impressed so far. Have been battling card tests, which were able to bypass IP blocks (Shopify issue), and Cam has been very helpful in setting up an alternate method that will hopefully resolve the situation.
Thank you so much for sharing your experience π Weβre really glad to hear youβre impressed so far, especially while dealing with something as frustrating as card testing. Itβs great that Cam was able to help you set up an alternative protection method to strengthen your defenses beyond basic IP blocking. Weβre hopeful this will put an end to those bypass attempts and give you some wellβdeserved peace of mind. If you notice anything or need further adjustments, weβre always here to help π
Im honestly so mad at this app. It has a block countries screen. It says "Add the countries you want to Block" it lists all countries, and includes at the top a "Add non-US countries" "Add Non-EU countries" etc... So i click those, as Im trying to block basically China/India and other non-US, non-EU etc... Done right? Easy? I assumed those were at the top because they were frequently used too. I needed to walk away, but came back to half a dozen messages from customers saying the website was down. And it was. Support said, sorry, "Add non-US" blocks the US. Im sorry... when its a "Block these countries" and you have a "non-US" option, that means block NON-US. Ie, The US is whitelisted. I mean, I should have realized before turning it on that that is BADLY worded. But I assumed both being an option at the top AND having read it over twice (and now again) that I had it set right. But no... they failed to account for their own double negative and Im out hundreds (if not thousands) because of it.
Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store. You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected. The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused. We've already escalated this to our product team to improve so no other merchant has to go through the same experience. We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended. Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.
Super helpful jumped right on my question with step by step directions on how to fix the issue, super happy with the communication and attention.
Thank you so much for sharing your experience! π We're delighted to hear that you received the support you needed right away. π Taking the time to walk through each step and making sure everything is clear is something our team genuinely cares about, so it's wonderful to know you felt well taken care of. Your kind words about the communication and attention to detail mean a lot to us. They encourage our team to keep delivering the same level of support to every merchant. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and are always here whenever you need a hand. Wishing you continued success with your store! π
Niel was very helpful and assisted me with everything I needed to set up this app. He explained things clearly and made the whole process easy and smooth. Thank you for your support!
Thank you so much for your thoughtful review! π We're delighted to hear that Niel made your setup experience so smooth and stress free. π Taking the time to explain everything clearly and making sure you feel confident using the app is exactly the kind of support we strive to provide. We'll be sure to share your kind words with Niel. He'll be thrilled to know his guidance made such a positive difference. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and look forward to supporting you whenever you need us. Wishing you continued success with your store! π
Thank you so much for your 5 star rating! π We're truly grateful for your support and delighted that you're enjoying Blockify Fraud Filter, Blocker app. π Every 5 star review motivates our team to keep improving and delivering reliable fraud protection along with the best possible support experience. Thank you for being part of the Blockify community. If you ever need anything, we're always here to help. Wishing you continued success with your store! π
Support agents are available immediately to provide excellent support. No waiting required. Thank you!
Thank you for your wonderful review! π We're so glad to hear you had such a smooth support experience with Blockify Fraud Filter, Blocker app. π We know that when you need help, every minute counts, so it's great to know our team was there right away and able to assist without the wait. Your kind words are a huge encouragement to all of us. Thank you for trusting Blockify Fraud Filter, Blocker app, and please know we're always here whenever you need a hand. Wishing you continued success with your store! π
great app, and support is very responsive and helpful! :)
Thank you so much for your kind review! π It's fantastic to hear that you're enjoying Blockify Fraud Filter, Blocker app! π Knowing the app is working well for you and that our support team has been responsive and helpful means a lot to us. We're committed to making fraud prevention simple while ensuring help is always just a message away whenever you need it. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your support and look forward to continuing to protect your store. Happy selling! π
Thank you so much for the 5βstar rating βββββ Weβre truly grateful for your support and thrilled to know youβre having a positive experience. Feedback like yours keeps us motivated to keep improving every day. If thereβs ever anything you need, weβre always here and happy to help π
Having issues with bots to my shop all of a sudden and this app has been a great help! the customer service is great and works fast to help
Thank you so much for your review! π We're glad Blockify Fraud Filter, Blocker app could step in when your store suddenly started getting hit by bots. π Protecting merchants from unwanted traffic is exactly what we built the app for, so it's great to know it's already making a difference. It's also wonderful to hear that you had a positive experience with our support team. We know issues like these need to be resolved quickly, and we're always ready to jump in whenever you need us. Thank you for trusting Blockify Fraud Filter, Blocker app to help protect your store. We truly appreciate your support and look forward to keeping your business safe! π
Just installed the app so cannot speak to its function just yet. However, I can speak to the exceptional customer service (Tina) who helped me install, set up and understand what we are doing.
Thank you so much for sharing your first impressions! π We completely understand that it's still early days, and we're so happy to hear that your setup experience got off to a great start. π A special thank you for recognizing Tina! We'll be sure to pass along your kind words. She'll be delighted to know that her guidance helped you get everything installed, configured, and gave you a clear understanding of how the app works. We truly appreciate your trust in Blockify Fraud Filter, Blocker app and hope it proves just as valuable in protecting your store as you continue using it. If you have any questions along the way, our team is always here to help. Happy selling! π
Thank you so much for your 5 star rating! π We're incredibly grateful for your support and delighted that you're enjoying Blockify Fraud Filter, Blocker app. π Your trust inspires our team to keep delivering dependable fraud protection and the best possible support for Shopify merchants. Thank you for choosing Blockify Fraud Filter, Blocker app. We're always here whenever you need us, and we wish you continued success with your store! π
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