Blockify Fraud Country Blocker

Hi friend, Thank you so much for your feedback, and we’re truly sorry for the difficulties you experienced with Blockify. We’re glad to hear it initially blocked the intended visitors, but we’re very concerned about the issues you encountered afterward with genuine customers being affected. Your experience is very important to us, and we apologize for any stress or disruption this caused in managing your store. To help resolve this, our support team is ready to dive deeper and address any specific issues to ensure that Blockify performs smoothly for you. A support agent will reach out to you directly via email, and we would greatly appreciate it if you could reply to provide us with more details. Alternatively, please feel free to contact us anytime through our 24/7 live chat or email us directly at [email protected]. We’re here to help, and we’re committed to making this right for you. Thank you again for sharing your experience so we can continue improving.

We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused. Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at [email protected] or respond to the message our 24/7 support team has sent regarding your concern. Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.

Hi, Thank you for sharing your feedback, and we want to extend our sincerest apologies for the experience you've had with our app. We understand that having legitimate customers blocked from your site can be incredibly frustrating, especially when it impacts your business. It’s clear that our service fell short of your expectations, and we’re truly sorry for any inconvenience this has caused you. Our goal is to provide effective bot protection without compromising genuine customer access, and it sounds like we missed the mark in your case. Your experience highlights some crucial areas where we need to improve, and we appreciate you bringing this to our attention. We’re committed to learning from your feedback and addressing the issues you faced. Our team will review your concerns thoroughly and work on enhancing our support and guidance to ensure that you can effectively manage bot traffic without losing valuable customers in the process. If you’re open to it, we’d love to discuss this further and see how we can assist you moving forward. Please reach out to our support team directly through our live chat or email [email protected], and we’ll do our best to make things right. Thank you for your understanding and patience as we work to improve. We genuinely value your business and hope to regain your trust.

Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business. We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at [email protected], and we will do everything we can to resolve the issue. We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas. Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível. Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.

Hi, We're genuinely sorry to learn that you haven't had a positive experience with our app. Your feedback matters a great deal to us, and we're committed to addressing any issues you've encountered. It's disheartening to hear that you found our app is not yet matched with your expectation and we want to assure you that we're here to help. Our support team has taken note of your review and has already reached out to your email to offer assistance. We understand that encountering challenges can be frustrating, especially when it affects your experience with our app. That's why we're eager to connect with you directly to better understand your concerns and work towards finding a solution. Your satisfaction is incredibly important to us, and we genuinely appreciate the opportunity to support you. We're dedicated to providing excellent service and ensuring that all our users have a seamless experience with our app. Please take a moment to check your inbox, including any spam or junk folders, for our message. We're here to listen, assist, and make things right for you. Your feedback helps us improve, and we're grateful for the chance to turn your experience around. We look forward to your reply so that we can assist you promptly and effectively. Thank you!

We're genuinely sorry for the frustration and inconvenience you've experienced with Blockify. Your feedback is invaluable as we strive to improve our services. We understand the importance of precision in blocking IP addresses and the impact it can have on your business. Losing customers and sales due to unintended consequences is never our intention. Our customer support team is committed to addressing your concerns promptly and effectively. We appreciate your patience and understanding during this process. Rest assured, we're taking your feedback seriously and working diligently to prevent similar issues in the future. We sincerely hope for another opportunity to support you with your concerns. Please don't hesitate to reply to our support emails or reach out to us directly. Your satisfaction is our priority, and we're here to assist you every step of the way. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.

Dear everyone at Down to Earth Technologies team, I'm truly sorry to hear about the issues you're experiencing with your recent installation. We understand how frustrating it can be to encounter 500 Internal Server Errors and connection issues when using our services. Please accept our sincerest apologies for any inconvenience this may have caused. We take these issues very seriously, and our team has taken action to resolve the issue. Could you please give us another chance to support you? In any case of emergency problem, please reach out to us, we take the customer feedback seriously and try to resolve it as soon as we can. Thank you again for your feedback and look forward to hearing from you. Kaylee - Leader of Omega customer support team

Hello there, We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be. Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it. We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you. Thank you for using Blockify, and we look forward to hearing from you. Best regards, Kaylee

Hi there, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday. On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right. Should you have any additional feedback, please share it with us via [email protected]. Your sharing will always be treasured at Omega! Sincerely, Omega's Customer Support Team

Hi, Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat [email protected] Thank you, The Omega team.

Hi, Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience. I apologize on behalf of everyone at Omega. We know that dealing with Bots is very essential to protect your site, but we are also aware that we can’t control how the Shopify platform needs the website to be fully loaded before allowing the app to work, therefore, you can sometimes still see the traffics from blocked IPs/Countries when actually they have been blocked a few second after getting to the site, and will not be able to view or take any action on your store. We also apologize for the late follow-up we have with your case. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure the app is still working well with your store. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope you will give us another chance so you can get the kind of excellent experience we’re known for. Sincerely, The Omega support team

Hi, Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service. If you ever have additional feedback, please don't hesitate to email us at [email protected] Thank you, Omega Customer Support team

Hi, Thank you for taking the time to write a review, we appreciate your feedback, and I'm sorry to hear you had a bad experience using our app. On behalf of myself and everyone I work with, we take customer reviews seriously, and hearing that the feature did not meet your expectation is never what we want to hear. I've shared your review with the dev team, and we would love for you to come back so we can get our team to check specifically your case. If you're interested in coming in again, please contact us at [email protected] to set it up. I appreciate your patronage and hope to see you again soon! Sincerely, The Omega Customer support team