H E L M + O A R review for Blockify Fraud Country Blocker
Oct. 30, 2024
The worst app on the market for blocking Bots. I tried, for several weeks to reduce bots from accessing my site WITHOUT losing customers in the process and they were completely incompetent. I was getting emails from real customers who wanted to buy but were blocked by this app from accessing my website. I don't even want to know how much money I lost because real customers couldn't access my site all because I followed the faulty advice of their employees.
Hi, Thank you for sharing your feedback, and we want to extend our sincerest apologies for the experience you've had with our app. We understand that having legitimate customers blocked from your site can be incredibly frustrating, especially when it impacts your business. It’s clear that our service fell short of your expectations, and we’re truly sorry for any inconvenience this has caused you. Our goal is to provide effective bot protection without compromising genuine customer access, and it sounds like we missed the mark in your case. Your experience highlights some crucial areas where we need to improve, and we appreciate you bringing this to our attention. We’re committed to learning from your feedback and addressing the issues you faced. Our team will review your concerns thoroughly and work on enhancing our support and guidance to ensure that you can effectively manage bot traffic without losing valuable customers in the process. If you’re open to it, we’d love to discuss this further and see how we can assist you moving forward. Please reach out to our support team directly through our live chat or email [email protected], and we’ll do our best to make things right. Thank you for your understanding and patience as we work to improve. We genuinely value your business and hope to regain your trust.
