Aera Labs review for Blockify Fraud Country Blocker
Nov. 6, 2024
Hi, Blockify, i really do appreciate your service and it successfully blocked the right people. However, it started to malfunction and Blocked Genuine customers from accessing the store. The moment they accessed the store the page was frozen and they couldn't press into anything We couldnt figure out the problem initially and thought that shopify itself was broken an we frantically deleted many things and the website only started funnctioning normally after deleting Blockify. I appreciate the good work you guys are doing but i hope this review serves as a notice for anyone having issues with their website.
Hi friend, Thank you so much for your feedback, and we’re truly sorry for the difficulties you experienced with Blockify. We’re glad to hear it initially blocked the intended visitors, but we’re very concerned about the issues you encountered afterward with genuine customers being affected. Your experience is very important to us, and we apologize for any stress or disruption this caused in managing your store. To help resolve this, our support team is ready to dive deeper and address any specific issues to ensure that Blockify performs smoothly for you. A support agent will reach out to you directly via email, and we would greatly appreciate it if you could reply to provide us with more details. Alternatively, please feel free to contact us anytime through our 24/7 live chat or email us directly at [email protected]. We’re here to help, and we’re committed to making this right for you. Thank you again for sharing your experience so we can continue improving.
