Blocky Fraud Filter IP Blocker

Hi there, Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re sorry to hear that you ran into an issue with IP blocking. Our team takes these reports very seriously, and we would have appreciated the opportunity to investigate and resolve the issue. Unfortunately, we haven’t heard back from you yet. There are several factors that can affect how blocking behaves—such as app or Sales Channels conflicts, dynamic IP changes, or specific configuration settings. We’ve already submitted a collaborator access request to your store so we can take a closer look. If you’re open to it, we’d be happy to investigate thoroughly and ensure everything is working as expected. We’re here to help and fully committed to making Blocky a reliable security tool for your store. Best regards, Shahar

Hi, Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users. I noticed you mentioned that the app didn’t block VPNs, and I’d love to clarify and assist. Did you enable the "Bot Killer" feature and test it by accessing your store through an incognito browser session? If you tested while logged in as the store admin, it’s expected that the app wouldn’t block you—Blocky is designed never to block the store's admin, regardless of their origin country or connection type. I’ve reached out to you privately via email to address this, but I haven’t heard back yet. I’d love the chance to connect and help resolve this for you. Looking forward to your reply! 😊 Best regards, Shahar