Blocky Fraud Filter IP Blocker
Blocky: IP Blocker, Country Blocker & Analytics for Shopify
Rating
4.7
feedback
206
chart
#2,386
All reviews
Review RSS Feed
Nov. 19, 2025
I genuinely didn’t want to leave a negative review, but this experience has left me no choice. I installed the app on November 6th to block bot traffic from China using VPNs—specifically from the US and Seychelles. Initially, everything seemed to work fine. However, by November 9th, I noticed Seychelles appearing in my abandoned checkouts, which was strange given that I had blocked the country. All other blocked countries were showing as successfully blocked, except for Seychelles. I contacted support immediately. A developer responded, explaining, "we are actively investigating an issue on our end where blocked visitors are indeed getting blocked, but their abandoned checkout is still getting mistakenly logged by Shopify as an abandoned checkout because they are still at checkout, getting blocked. We are actively working on a fix that should be deployed shortly for that problem." The response did not make much sense to me since all other blocked countries were being blocked by their app. They also advised I enable Shopify’s email verification at checkout—knowing it might deter genuine customers. Despite this, the issue persisted. The bots began using valid, generic email addresses. I followed up again and was asked to grant store access to the dev team, which I did and confirmed. It’s now been three business days with no update. Meanwhile, the Seychelles bot continues to create abandoned checkouts, skewing my store analytics. Support is reading my messages but choosing not to respond. I can only assume they’re struggling to resolve the issue and don’t have a fix. Still, a status update—even if it’s not a solution—would be appreciated. I’ll wait another 24 hours for a response. If I don’t hear back, I’ll initiate a chargeback for the amount paid and delete the app while I search for a more reliable and consistent alternative.
Hi Esther, Thank you for taking the time to share your experience - we value every review on our app - especially those that highlight place for improvement. I completely understand how stressful it is to see unwanted bot checkouts appearing in your analytics, especially when you’re actively trying to block that traffic. We take your feedback seriously and are improving how we handle follow-ups during active investigations. To clarify what happened: your store ran into a timing issue (“race condition”) between Blocky’s checkout blocking mechanism and the Abandoned Checkout logging system. Blocky *did block* those visitors, but they were still auto-logged their checkout attempt as an abandoned checkout, before Blocky could update the entry to “Blocked by Blocky.” This made it appear as though the traffic wasn’t being blocked, even though it was. Our team is already working on a fix that will adjust the timing so Shopify completes its logging first, allowing Blocky to properly mark these checkouts as blocked. This fix is being finalized now, and I will update you personally as soon as it is deployed. Thank you again for your patience and for giving us the opportunity to resolve this. I've also contacted you privately via email with additional details. :-) – Shahar
Nov. 18, 2025
Oct. 26, 2025
Sept. 2, 2025
I am questioning if this works. I have all countries besides US blocked and also VPN blocked becaue I was getting alot of fake email subscribers. Well now I am getting many successful and unsuccessful orders from these blocked countries. It is obvious they are running credit cards to see which work and some of the orders go through and some are declined. When checking the transaction gateway details in the Shopify order page, it shows the country the order was placed from (Russia, Malaysia, Algeria, etc). I then have to cancel these fraudulent orders however I still have to pay the credit card processing fees as those are non-refundable. Therefore, Blocky is not doing it's job at blocking these countries. Perhaps the bots used are too fast for the Blocky app to trigger a block. I have contacted customer support and was told the development team would get back to me and they never did. So I will be cancelling.
Hi there, Thank you for taking the time to share your feedback. We value every review, as it helps us continue improving Blocky for our users. I’m sorry for the delay in communication. There was a misunderstanding on our side regarding your access request—we weren’t aware it had been accepted shortly after submission—and with the holiday weekend, our response was slower than it should have been. Blocky was built to help stores strengthen their security and reduce fraud and scams, and we remain fully committed to that mission. I’ve also reached out to you directly via email, as we’d love the opportunity to personally investigate and resolve the issue you reported. –Shahar
July 25, 2025
Uninstalled same day. Each feature I wanted required an upgrade - and additional cost.
Hi there, Thank you so much for your review of our Blocky app - we genuinely appreciate all feedback. Just to clarify, our app’s subscription plans are listed on the app’s listing page in the App Store. Blocky’s most popular feature, the Country Blocker, is included in the Basic plan. I’ve also reached out to you privately via email to better understand which specific feature you were expecting in the Basic plan. We’re always happy to hear user suggestions and explore ways to improve. Wishing you continued success with your store - and hope you have a wonderful rest of your day! :) Best regards, Shahar
Dec. 5, 2024
does not block VPNs
Hi, Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users. I noticed you mentioned that the app didn’t block VPNs, and I’d love to clarify and assist. Did you enable the "Bot Killer" feature and test it by accessing your store through an incognito browser session? If you tested while logged in as the store admin, it’s expected that the app wouldn’t block you—Blocky is designed never to block the store's admin, regardless of their origin country or connection type. I’ve reached out to you privately via email to address this, but I haven’t heard back yet. I’d love the chance to connect and help resolve this for you. Looking forward to your reply! 😊 Best regards, Shahar
June 10, 2024
Unfortunately, their Bot blocker feature is not working properly.
Hi there, Thank you very much for your review of our Blocky app. We truly appreciate all feedback, whether positive or negative. However, I was disappointed to see that you chose to leave us a review without giving us the opportunity to properly investigate this issue for you. I wish you the best of luck with your store and hope you have a wonderful rest of your day. :) -Shahar
March 30, 2024
Uttery useless. Took me less than 5 minutes to defeat. This app will only block honest customers.
Hi, Thank you for taking the time to share your feedback. We truly value all reviews, especially those that provide us with insights to enhance the Blocky experience for our users. Regarding your specific feedback about the app being easily defeated in less than 5 minutes, I'm keen to understand your testing process. Did you test Blocky while logged in as the admin of your store? As you may know, Blocky is designed not to impede store admins, ensuring smooth functionality. It's possible that this influenced your experience. I've contacted you via email and I am eagerly await your response. Thank you once again for sharing your thoughts, and I wish you a fantastic week ahead! :-) -Shahar
Dec. 7, 2022
there's no free plan option as advertised. the app automatically took me to a screen to approve a $3.99 basic plan. When I exited out & came back I was still unable to find any free plan just a 7 day free *trial* **Update: After posting this review I immediately received MULTIPLE emails in less than 1 hour stating the company emailed me but didn't hear back. They are coming off as being very aggressive & I'm uncomfortable.
Hi, Thanks a lot for your review on our app. Reviews such as yours help us improve the app for the sake of all Shopify merchants! :) We were very sorry to see that you have left us a 1-star review without reaching out to our support team first via email or the live chat button that also appears in the app's dashboard - as we would have helped you immediately. We saw that you had a misunderstanding about Blocky's pricing plans - The "Pay-as-you-go" plan is free for the first 99 visitors that visit your store and then it's 20 cents for every additional 100 unique visitors that visit your store. All of Blocky's pricing plan are clearly described in the app's listing page on the awesome Shopify App Store. We tried to contact you via email but never heard back. Thanks again and have a great rest of the day! :-)