Blocky Fraud Filter IP Blocker

Hi there, Thank you for taking the time to leave a review. We genuinely value all feedback, especially when it helps us identify areas for improvement. After reviewing your conversation with our support team, we noticed the use of inappropriate language directed toward our staff. While we're always happy to help and address concerns, we do have a zero-tolerance policy for abusive or disrespectful behavior toward our team members. We remain committed to providing professional and respectful support to all merchants, and we appreciate your understanding. Thank you again for sharing your feedback. :-) -Shahar

Hi there, Thank you for taking the time to share your feedback. We value every review, as it helps us continue improving Blocky for our users. I’m sorry for the delay in communication. There was a misunderstanding on our side regarding your access request—we weren’t aware it had been accepted shortly after submission—and with the holiday weekend, our response was slower than it should have been. Blocky was built to help stores strengthen their security and reduce fraud and scams, and we remain fully committed to that mission. I’ve also reached out to you directly via email, as we’d love the opportunity to personally investigate and resolve the issue you reported. –Shahar

Hi there, Thank you so much for your review of our Blocky app - we genuinely appreciate all feedback. Just to clarify, our app’s subscription plans are listed on the app’s listing page in the App Store. Blocky’s most popular feature, the Country Blocker, is included in the Basic plan. I’ve also reached out to you privately via email to better understand which specific feature you were expecting in the Basic plan. We’re always happy to hear user suggestions and explore ways to improve. Wishing you continued success with your store - and hope you have a wonderful rest of your day! :) Best regards, Shahar

Hi there, Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re sorry to hear that you ran into an issue with IP blocking. Our team takes these reports very seriously, and we would have appreciated the opportunity to investigate and resolve the issue. Unfortunately, we haven’t heard back from you yet. There are several factors that can affect how blocking behaves—such as app or Sales Channels conflicts, dynamic IP changes, or specific configuration settings. We’ve already submitted a collaborator access request to your store so we can take a closer look. If you’re open to it, we’d be happy to investigate thoroughly and ensure everything is working as expected. We’re here to help and fully committed to making Blocky a reliable security tool for your store. Best regards, Shahar

Hi, Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users. I noticed you mentioned that the app didn’t block VPNs, and I’d love to clarify and assist. Did you enable the "Bot Killer" feature and test it by accessing your store through an incognito browser session? If you tested while logged in as the store admin, it’s expected that the app wouldn’t block you—Blocky is designed never to block the store's admin, regardless of their origin country or connection type. I’ve reached out to you privately via email to address this, but I haven’t heard back yet. I’d love the chance to connect and help resolve this for you. Looking forward to your reply! 😊 Best regards, Shahar

Hi there, Thank you very much for your review of our Blocky app. We truly appreciate all feedback, whether positive or negative. However, I was disappointed to see that you chose to leave us a review without giving us the opportunity to properly investigate this issue for you. I wish you the best of luck with your store and hope you have a wonderful rest of your day. :) -Shahar

Hi, Thank you for taking the time to share your feedback. We truly value all reviews, especially those that provide us with insights to enhance the Blocky experience for our users. Regarding your specific feedback about the app being easily defeated in less than 5 minutes, I'm keen to understand your testing process. Did you test Blocky while logged in as the admin of your store? As you may know, Blocky is designed not to impede store admins, ensuring smooth functionality. It's possible that this influenced your experience. I've contacted you via email and I am eagerly await your response. Thank you once again for sharing your thoughts, and I wish you a fantastic week ahead! :-) -Shahar

Hi, Thanks a lot for your review on our app. Reviews such as yours help us improve the app for the sake of all Shopify merchants! :) We were very sorry to see that you have left us a 1-star review without reaching out to our support team first via email or the live chat button that also appears in the app's dashboard - as we would have helped you immediately. We saw that you had a misunderstanding about Blocky's pricing plans - The "Pay-as-you-go" plan is free for the first 99 visitors that visit your store and then it's 20 cents for every additional 100 unique visitors that visit your store. All of Blocky's pricing plan are clearly described in the app's listing page on the awesome Shopify App Store. We tried to contact you via email but never heard back. Thanks again and have a great rest of the day! :-)