Blocky
The reviews for this Shopify app, Blocky, are mixed with both positive and negative feedback. Positive aspects highlighted include excellent customer support, especially from team members like Anne who went above and beyond to assist users with billing issues and refunds. Users also appreciate the ease of use and customization options provided by the app, making it a valuable tool for building and analyzing Shopify stores. On the other hand, negative reviews mention issues with billing, subscription cancellations, and lack of AI functionality as advertised. Some users experienced difficulties in canceling subscriptions and faced recurring charges even after uninstalling the app, leading to frustration and disappointment. Overall, while the app offers useful features and support, there are concerns regarding billing practices and functionality discrepancies.
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Hi, I'm Marcus and I would like to thank the outstanding service given by the Blocky team, specifically Anne. She gave me a month of free credit for which I'm extremely grateful for. She supported me when I was in my lowest and had no money at all. Now I have the chance to run my shopify store without financial strain for the next month and this is all thanks to Anne. Additionally, she was patient and guided me through the required domain that would make me eligible for this gift. All in all, Blocky helped me out greatly and Anne made sure I was looked after. In you're a senior Blocky employee, please give Anne her well deserved raise. If she is the persona that is conveyed through my email, then I can be sure that she can make everybody's days brighter. I wish her nothing but success for the road ahead and I hope Blocky can aid with that. Sincerely, Marcus
After I canceled my subscription, they deleted absolutely everything from my website! All my content is gone. This is completely unacceptable and ruined months of hard work. Avoid this app at all costs!
Hi, this is Anne from Blocky. I’m very sorry to hear about your experience. To clarify what may have happened, the “Delete All Data” option may have been selected during cancellation. This option is provided so merchants can fully remove Blocky’s sections and related code from their theme and avoid leaving unused code behind. This should only remove sections created through Blocky. Your products, images, and other Shopify store data should still be available. We would be happy to investigate this further and help determine exactly what happened. We have already reached out to you directly, and you can also contact us at [email protected].
I had billing issues after deleting the app. Anna from customer support was very professional in helping me with this. Thank you.
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