Blocky
The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer support, with specific mentions of Anne providing outstanding service and going above and beyond to help users with billing issues. Users appreciate the ease of customization and new updates that make the app user-friendly. On the other hand, negative feedback revolves around issues such as content deletion after canceling subscriptions, misleading advertising about AI capabilities, and app malfunctions.
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Anne has been very kind and very fast responding, she submitted my case even on a Sunday, I´m thankful for her service
thank you so much anne, you did a wonderful job
Hi, I'm Marcus and I would like to thank the outstanding service given by the Blocky team, specifically Anne. She gave me a month of free credit for which I'm extremely grateful for. She supported me when I was in my lowest and had no money at all. Now I have the chance to run my shopify store without financial strain for the next month and this is all thanks to Anne. Additionally, she was patient and guided me through the required domain that would make me eligible for this gift. All in all, Blocky helped me out greatly and Anne made sure I was looked after. In you're a senior Blocky employee, please give Anne her well deserved raise. If she is the persona that is conveyed through my email, then I can be sure that she can make everybody's days brighter. I wish her nothing but success for the road ahead and I hope Blocky can aid with that. Sincerely, Marcus
After I canceled my subscription, they deleted absolutely everything from my website! All my content is gone. This is completely unacceptable and ruined months of hard work. Avoid this app at all costs!
Hi, this is Anne from Blocky. I’m very sorry to hear about your experience. To clarify what may have happened, the “Delete All Data” option may have been selected during cancellation. This option is provided so merchants can fully remove Blocky’s sections and related code from their theme and avoid leaving unused code behind. This should only remove sections created through Blocky. Your products, images, and other Shopify store data should still be available. We would be happy to investigate this further and help determine exactly what happened. We have already reached out to you directly, and you can also contact us at [email protected].
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