BLP Referral Program Affiliate
BLOOP Referral & Affiliate Marketing - Shopify App Store
Rating
4.9
feedback
211
chart
#989
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March 11, 2025
The functionality of this app is pretty good, though there are a few kinks to iron out. For example, password reset emails don't work. But I'm pretty horrified at the customer service. After sending a message it says 'please hang tight a moment while we connect you,' but I wasn't connected to anyone and no one responded for hours. I'd reached out on WhatsApp in the mean time, which took even longer for a response. When it came it was 'we did reply on 6th March,' with a generic screenshot of a message. I replied that I hadn't even downloaded the app on 6th March so this was a lie. Then it went from bad to worse when they sent me a screenshot of an email from someone else with the same first name. Nothing to do with me or my business. The screenshot was of an email this customer had sent them, including their phone number, so a huge GDPR breach.
Dec. 26, 2024
I wish this app would work correctly but it doesn't. Worse, responses from support take days, and they never cancelled my account as requested. Now, have to argue to get these charges reversed.
Hi Geoff, This is Jennie from the BLOOP Referral team. First and foremost, thank you so much for your feedback, and I sincerely apologize for any inconvenience you’ve experienced! Please allow me to clarify a few points: 1. App Functionality: I understand you had trouble setting up the image-related parts, and our team was there to assist you right away. 2. Response Time: I’ve reviewed your entire conversation with our support agent. It seems they typically responded to you via live chat almost immediately and via email within a few hours. However, for the email verification process, we needed additional time to verify it properly, which took about 9 hours to confirm its completion. We deeply appreciate your patience and understanding regarding this and are committed to improving this process moving forward. 3. Billing: Upon reviewing your billing history, it shows that on October 22nd, you canceled your subscription but then re-subscribed immediately at 8:21 PM. This is why the charges have continued. Please note that the subscription and cancellation process is fully managed by you, and our team does not have the ability to intervene. I’ve also sent you an email to discuss this further and address any remaining concerns. I truly hope to hear back from you soon so we can work together on resolving this. Warm regards, Jennie BLOOP Referral Team
May 12, 2022
I set up the BLoop app, turned the system on for less than one minute, and we seem to be getting "referrers" coming in fast and furious. However, I did not want that. Turned the app on and the off again. Still referrers coming in. I sent messages to the help desk, but since they are not in my time zone, I cannot wait to get their fix. I have to delete the app to ensure our customers are not having a bad experience.