The Art of Cross Stitch review for BLOY Loyalty Points & Rewards

May 7, 2025

I'm writing a more updated review after using this app for a few days and was given it for free for lifetime. I'm forgoing the free offer to write this review and will be uninstalling the app shortly. Customer service is helpful and earnest but I do find that asking for collaborator access to my store for every small issue is a little jarring. First issue I faced was the word Redeem not being in one line for the widget and the M falling to the 2nd line. There is no ability in the app to resize the font. Changing it to Claim worked for me but Customer service needed collaborator access to check on it. it's a size issue, i don't think you need to access my coding for that. 2nd issue was i marked positive for guests getting points. but after a few orders , some were guests some with accounts, orders were paid and marked fulfilled no points were entered and i had to do it manually. Chloe wanted access to check which this time I get it but I'm already a little turn off by this app due to other limitations. I am not able to export or import customer data on my own, i have to request support to do this. Entering points for 2000 over customers was exhausting, i have to open one by one, to go back to the first page, navigating to the next page again and again. I think the app has promise but though i was given it for free for lifetime, this is a huge commitment. once the customers are earning and redeeming, it would be hard to get out of and if I have not much control and I have to ask CS for every single thing, this is becoming a chore. Update: Thanks Jennie for the clarifications, I do appreciate your explanations on why the collaboration access was necessary. I wish your app all the best.