Bob Go smart shipping solution
Smart shipping and order management solution in South Africa
Rating
4.2
feedback
67
chart
#2,381
All reviews
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Feb. 25, 2023
If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars. The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover. Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet. Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.
Oct. 10, 2022
They continued to charge me for months after i uninstalled the app from shopify! Had constant issues with the app not syncing - more than twice a month! Every month at least 1-2 per month i had to email you! I used this fr over 4 years there were no extra terms when i signed up! Its obvious that it doesnt work if you need to cancel the subscription on a separate website! Shows it doesnt sync properly!
In accordance with section 4.8 of our terms and conditions, "Please note that uninstalling or deleting the App does not result in a cancellation of your subscription. Therefore, in the absence of you logging into your account and cancelling your subscription or written notification of cancellation to uAfrica in accordance with clauses 4.7.1 or 4.7.2 above, your subscription will remain active and you will continue to be liable for all charges in relation thereto." We are happy to look into the syncing issues, as there could be a bug that our tech team can fix.
Sept. 3, 2022
Worst company ever. Pathetic support even though I have been using them from couple of years. They misplaced my whole pallet of stock. and now refusing to pay me for my stock which they misplaced due to their lake of management. All the boxes were having my company name yet they did not care to even contact me. Taking them to National Consumer Court very soon. Beware of them.
We're so sorry to hear about your experience with uAfrica. As stated in our Terms and Conditions, uAfrica cannot be held liable for lost or damaged stock, as it is then in the hands of the courier. However, we would love to step in and help, but cannot find the specific ticket within our support ticketing system raising this complaint. One of our Senior Support Agents will be in contact to get the relevant information from you.
Jan. 11, 2022
Pros - User friendly and hugely convenient - Good set of couriers - Good customer support - No major glitches so far - Mostly fair pricing Con - Extremely high pricing for having more than 1 shipping location.
Thank you for your review! Since early 2021 we offer an unlimited number of shipping locations on all of our plans. One of our team members will give you a call shortly to explain to you how it all works.
March 18, 2021
Uafrica is an absolute dream! Gives you the best courier pricing in SA and assists greatly in a seamless delivery solution for customers, keeping them updated automatically throughout the process!
March 18, 2021
HIGHLY RECOMMEND!!! Having used this app since it basically began, it's only got better and better and BEST! The streamlined way my logistics, pricing of it and time I now have to spend on the growth of the site makes every cent worthwhile! Their pricing from couriers is better than you will get direct and the amounts they have to help make choice for you the business and the consumer all-round better! Their customer service team is WORLD CLASS, in fact, BEST IN CLASS by far too! It is seamless, effortless and arguably the best app I have on my store in 6 years on Shopify!
March 18, 2021
I couldn't run my business without uAfrica. It takes out all the admin, saves me time and money and is very user friendly. Thank you :-)
March 17, 2021
uAfrica is fabulous! They have had a huge impact on our efficiency and service and they are a true partner - always feeding back to us if there are issues with any parcels. I would highly recommend them to anyone who wants to streamline their shipping. Their site is also very easy to connect to your Shopify store and very easy to use.
March 17, 2021
This app is incredibly user friendly! - Its so simple - choose your preferred shipper, fulfil, then print your waybill. The courier companies on the preferred list are efficient too!!
March 17, 2021
The best decision I have ever made for my business! uAfrica has made my shipment and fulfillment process so easy and profitable. Orders seamlessly load onto my uAfrica dashboard and make fulfillment a breeze. Quotes from various couriers are well priced and their service is quick and professional. I also only have praise for the manner their support staff treat me and my staff.
March 17, 2021
This app make it easy, to do your deliveries accordingly, seamless integration with my shop & the convenience with linking Sales Channels just a breeze. Love the app and will recommend it to anyone.
March 17, 2021
I have been using uAfrica with Shopify for a couple months and the service has been great - an all in one service for all our shipping needs.
March 17, 2021
If there is one app that we've relied on since the early days of our business, it is uAfrica. It continues to be operationally essential. It works incredibly well, and the team at uAfrica is fantastic to work with. We highly recommend it!
March 17, 2021
This app has made my life so much easier. The waybill printouts with my company logo make my business look next level, automatically having dimensions and weight calculated makes the process so easy, and the customer service is impeccable! Thank you, uAfrica!
March 17, 2021
Great service with all you need for local shipping. Well done uAfrica for providing me with all i need.
March 17, 2021
This app automates the entire shipping process, adding new features all the time, leaving me with more time to do the FUN stuff in my business! Well done and can't wait to see what else you come up with!
March 17, 2021
The app is very simple and convenient to use. Didn't take me long to figure out how to work the system.
March 17, 2021
Great product! Seamless integration and great functionality. A bit of a learning curve but simple enough once you have the hang of it
March 17, 2021
If you are in South Africa, this APP is a MUST... Not only is shipping more affordable, but fulfilling is EASY, FAST and LEGIT. Tracking? DONE! Regional Rates? DONE! Support? DONE - Just get it, its worth it.
March 17, 2021
UAfrica has been an integral part of our business operations and we can not thank them enough for their excellent service and a rock-solid platform. Service is fast and professional whenever we have a query.