BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,418
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
13%
-
Less than a year
52%
-
More than a year
31%
Reviews Summary
The reviews for the Shopify App have a mix of positive and negative feedback. Positive aspects include excellent customer support from team members like Taylor, Brysen, Cody, Krupa, Chase, Daniel P, Chaysen, Chintak, Nicole, Irfan, Evan, and Chandan. Customers appreciate the help received during the migration process and the ease of communication with live agents. The app is praised for enabling e-commerce businesses to manage subscriptions effectively and for providing new features that enhance the subscription experience. However, negative themes in the reviews revolve around issues with the migration process from V1 to V2, lack of essential features, slow or unhelpful customer service, and difficulties in resolving technical problems. Some users express frustration with glitches, limited support hours, overcharging, and the app not meeting their expectations.
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All reviews
Nov. 13, 2024
TL;DR This app charges WAY more for WAY less functionality We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app. The new version of the app is missing several key features that were included in v1: *No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop. *No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription. *In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through. *Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore! *Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible. To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app. I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.
Nov. 12, 2024
Daniel helped me navigate learning bold and some glitches customers were having! He was great!
Nov. 7, 2024
10 STARS for CHINTAK. They did not give up until a solution was found. Friendly, thorough and persistent. Thank you, Chintak!
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