Rating

4.3

feedback

453

Reviews

chart

#1,931

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    9%
  • Less than a month
    28%
  • Less than a year
    47%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users praised the helpful and attentive customer support team, specifically mentioning team members like Irfan, Daniel, Chintak, and Cody for their excellent assistance. Customers appreciated the quick responses and resolutions provided by the support team. Additionally, some users found the app easy to manage and navigate, especially after recent updates. However, on the negative side, there were complaints about difficulties in canceling subscriptions, issues with the migration process from the previous version of the app, and a lack of certain key features that were available in the older version. Some users expressed frustration with the app's functionality and the challenges they faced during the migration process.

Highlights

Positive customer support experiences
Ease of app management and navigation
Difficulties in canceling subscriptions
Challenges with migration process
Lack of key features in the new version

Rating Breakdown

  • 5
    71% (322 ratings)
  • 4
    11% (52 ratings)
  • 3
    4% (19 ratings)
  • 2
    2% (7 ratings)
  • 1
    11% (52 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 21, 2025

fast and efficient

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2025

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

4 / 5 Share

March 10, 2025

They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it

Using app

Over 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

March 3, 2025

No one was helpful EXCEPT for Irfan. he was the ONLY person who helped me. The rest were worthless. Irfan accessed my problem, asked the right questions, and ensured that he fixed it. He did not put the issue off on other providers like Cody. Thank you Irfan!!!!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2025

Evan and Irfan and the Bold Team is AMAZING. They were with me every step of the way. Thank you!

Using app

3 months

Total reviews

4

Average rating

5.0

All reviews

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