BOLD Subscriptions App
Best Shopify Subscriptions App, Subscription Sales and Mgmt
Rating
4.3
feedback
377
chart
#2,102
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
20%
-
Less than a year
53%
-
More than a year
22%
Reviews Summary
The reviews for the Bold Subscriptions app highlight the exceptional customer service provided by the support team, with specific mentions of helpful and patient representatives like Chintak, Bhumi, Daniel, and Irfan. Customers appreciate the quick responses, thorough assistance, and willingness of the support team to go above and beyond to resolve issues. However, some users express dissatisfaction with the AI chat bot, preferring human assistance. Additionally, there are mentions of limitations in the app's features, difficulties with migration between versions, and issues with multilingual support and customization options.
Highlights
Review RSS Feed
All reviews
Nov. 25, 2025
Chintak was incredibly helpful and patient while troubleshooting my subscription and discount settings. He took the time to walk me through each step, clarified what needed to be adjusted, and made sure everything was functioning correctly before ending the chat. I really appreciated how thorough and friendly he was, excellent customer service! The only reason I’m giving this four stars instead of five is because the AI bot is terrible. While I understand the need for it to try and handle simple troubleshooting, it’s more frustrating than helpful. I’d strongly recommend removing it or improving it significantly.
Nov. 21, 2025
My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and courteous. Please continue to provide human assistance to us human beings out here on the user side of your software. AI = BAD, Human = GOOD
Nov. 19, 2025
For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.
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