phoebelunacreative review for BON: Loyalty Rewards Referrals
March 19, 2023
I would give zero stars if I could I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on. I only discovered this a couple days ago when someone used those new features to take $200 worth of product for free using them. This was massive to me, I'm a small business. I can't afford such a massive loss. After I contacted support they were no help at all leaving me absolutely distraught
Dear Phoebelunacreative, Thank you for bringing to our attention the issues you've experienced with the app. We appreciate your feedback, and we acknowledge receiving your report about redeeming options that were automatically enabled without your consent led to the loss of value on your orders. At BON, we understand that any changes to the app can have an impact on our merchants' businesses, and it's important for us to be transparent and to be proactive in communicating with our merchants. We take your concerns seriously and would like to work directly with you to resolve this incident as soon as possible. Please keep in touch with our team via email or live chat, and we will update you with more information and solution shortly. Sincerely, Sunny Customer Sucess manager BON Team
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App