BON Loyalty Program & Rewards

The reviews are overwhelmingly positive. Merchants consistently praise the app’s ease of use, attractive design, broad customization options, and strong loyalty/rewards functionality. A major highlight is the support team: reviewers repeatedly mention fast response times, clear explanations, patience, friendliness, and hands-on help with setup, troubleshooting, custom requests, and even code fixes. Many users specifically name support agents such as Hazel, Haley, Mia, Ann, Cara, Natalie, Ame, and Kian for exceptional service. Several reviews also note smooth setup, helpful tutorials, good POS/Shopify integration, and the ability to tailor the app to store-specific needs. The negative feedback is limited but still present. A few merchants mention a learning curve or that the app can feel complicated because it has so many features, meaning setup may require support. Some note limitations in the app, though they still felt the team handled them well. One reviewer mentioned that support is in English, which could be a barrier for non-English speakers. Overall, the sentiment suggests the app is strong technically and especially valued for its customer service, with most concerns centered on complexity rather than major product flaws.