BON Loyalty Program & Rewards
Customer loyalty points & rewards program, VIP tier, referrals
Rating
5.0
feedback
1,776
chart
#388
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
28%
-
Less than a month
33%
-
Less than a year
25%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer support provided by team members like Haley, Hazel, Dannie, and others. Customers highlight the quick responses, effective solutions, and patience exhibited by the support team. The app itself is described as easy to set up, with comprehensive features for loyalty programs. Users appreciate the responsiveness of the support team, the intuitive interface, and the helpful guidance provided during setup and troubleshooting. Overall, the app is highly recommended for its functionality and outstanding customer service.
Highlights
Review RSS Feed
All reviews
May 21, 2026
Dannie was wonderful to work with while helping me set up the app. It turned out to be user error on my end, but she was patient, kind, and walked me through everything until we figured it out. I really appreciated her help!
May 21, 2026
Amazing app and simple to set up. The support team is very friendly and helpful. Hazel specifically was extremely helpful and helped me setup the landing page as I wanted it for my store.
May 20, 2026
I was moving from Joy loyalty to BON because of their GemPage integration so I could make my own landing pages. I really put their team to work with the questions I had but they were able to help me with EVERYTHING! It was also nice to talk with real people that could help me, it wasn't that robotic chat feel that you get with other Shopify apps and it was nice to know an actual human was talking to me. I really felt like the support any idea and suggestion I have and they're happy to help in any way that they can.
May 20, 2026
Hazel from BON Shopify support was absolutely amazing. She understood my issue almost instantly — while I was still typing my second message about the incident, she had already identified the problem and provided the exact solution. No unnecessary questions, no wasting time. Everything was solved in just 2 clicks, and she even included screenshots for convenience. Huge thanks for such fast and professional support!
May 19, 2026
We recently switched from Smile.io to BON Loyalty for my Shopify store and Hazel was absolutely amazing throughout the entire setup process. She walked me through configuring my points earning rules, redemption rewards, and getting the widget properly embedded in my theme — all with patience and professionalism. The app itself is fantastic, but Hazel's support is what really made the difference. If you're looking for a loyalty app with a team that truly cares about your success, BON Loyalty is the one. Highly recommend!"
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