BON Loyalty Program & Rewards

Hi HobbyPesca, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. We're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.

Hi Tymo Beauty, We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience. Our Support team is delighted to hear your kind words about our prompt responses. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve? Your perspective will give us valuable guidance to further refine our app and service. Thank you once again for choosing us and for supporting our growth. 🙏 We’ve also reached out to you yesterday via email and look forward to hearing your thoughts.

Hi Sweet Pea's, This is Maxxie from BON. :) First off, thank you so much for sharing your valuable feedback with us. We truly appreciate your input regarding the need for importing/syncing customer data with phone numbers, and the ability to apply POS rewards to specific collections. 1. We've just optimized our POS Amount and Percentage discount rewards, so now you can choose to apply them to specific collections. 2. As for phone numbers, we completely understand that you primarily collect customer info via POS, and phone numbers are becoming an increasingly important identifier. While this isn’t natively supported yet in BON, rest assured that we’ve forwarded your suggestion to our Product team for further research and consideration. Since this would involve deeper integration and data handling, it’ll take some time to fully evaluate, but we genuinely see the value in this and will keep it on our radar. Once again, thank you so much for helping us build a better product - your valuable feedback really does make a difference. ❤️

Hi Sweet Freedom, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment for being 'great' and 'helpful'. However, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.

Hi AMORESY, We’re truly grateful for the opportunity to serve you. 💖 Your feedback means the world to us as it helps us continue improving and providing you with the best experience possible. Rest assured that our pricing has been carefully planned to meet the needs of businesses of all sizes. Our Growth plan, for example, includes many premium features such as VIP Tiers, Points on the product page, and more. However, we understand that the gap between our Basic and Growth plans may still feel significant for you, and we recognize that financial circumstances can vary. That's why we've personally reached out to you via email with an exclusive solution for your store. We truly hope you’ll consider it and get back to us, as we're always committed to providing our valued merchants like you with a 5-star experience. 🙏 We look forward to hearing from you.

Hi Kanso Sports NA, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to talk to you again!

Hi Sammmm, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to talk to you again!

Hi there, My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖 Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends. Have a fabulous day!

Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)? We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖

Hi Tencha, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. 🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again! Cara BON team

Dear Greenville Soy Candle, I'm Cara, the Customer Care Manager at BON Loyalty App. Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately. Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app. We genuinely apologize for any confusion. I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo Patiently waiting for your response,

Hi Prairie Oils & Vinegars, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. 🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again! Cara BON team

Hi Gifted Boutique, Thanks very much for your detailed review! It’s great to hear we delivered on our promise to WOW you with the easy setup, powerful features, and efficient support service! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service! Another WOW news is that our Dev team has immediately implemented the feature you claimed to be not available in your review: make the widget pop up anytime a new customer visits the website. We are open to all merchant's recommendations and that helps us grow every day! Feel free to experience our BON app fully and share your ideas again! Have a wonderful day! ^^ Cara BON team

Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests. However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience. I'm looking forward to hearing form you. Thanks!

Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize. Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best. Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: [email protected] Cara Customer Support Manager https://bonloyalty.com/

Hello The Clean Pantry team, Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service! Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! ^^ Cara BON team

Hi there, Thanks so much for your detailed review! Our team is reading your sweet words on how easy set up and customized our app is! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service! All reviews you are reading about us on this page are real, they come from many many customers that BON team has assisted. Some customers are very enthusiastic to post a review right away but some wait for a longer time until they have insights about our product. We are always willing to hear more feedback from our beloved customers, that makes the core of our value: ready to improve, work hard for better service! Feel free to experience our BON app fully and share your review again! Have a wonderful day! ^^ Cara BON team

Hello dear, Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! ^^ Cara BON team

Dear Building Roots PH, Our team truly appreciate your detailed and thoughtful feedback! We're so glad that you notices our easy-to-use interface. Eventually there will be a slow update regarding the points amount. But please rest assured that you - and our beloved merchants - deserve the best support ever! Your precious support motivates us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! All the best, Mia BON Team.

[Update 02 November] Hi again Folake, It's been a long time since we heard from you. Our team hopes that you are having a wonderful day! When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! Cara BON team ---------------------------- [Update 19 August] Dear Folake, I hope this letter doesn't disturb your workday. I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review. First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application. Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme. If you have any further requests, we will go all out to make sure you can rest assured and be satisfied. Thank you so much, Anna BON team