BON Loyalty Program & Rewards

Hi Kanso Sports NA, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to talk to you again!

Hi Sammmm, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to talk to you again!

Hi there, My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖 Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends. Have a fabulous day!

Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)? We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖

Hi Tencha, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. 🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again! Cara BON team

Dear Greenville Soy Candle, I'm Cara, the Customer Care Manager at BON Loyalty App. Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately. Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app. We genuinely apologize for any confusion. I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo Patiently waiting for your response,

Hi Prairie Oils & Vinegars, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. 🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again! Cara BON team

Hi Gifted Boutique, Thanks very much for your detailed review! It’s great to hear we delivered on our promise to WOW you with the easy setup, powerful features, and efficient support service! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service! Another WOW news is that our Dev team has immediately implemented the feature you claimed to be not available in your review: make the widget pop up anytime a new customer visits the website. We are open to all merchant's recommendations and that helps us grow every day! Feel free to experience our BON app fully and share your ideas again! Have a wonderful day! ^^ Cara BON team

Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests. However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience. I'm looking forward to hearing form you. Thanks!

Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize. Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best. Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com Cara Customer Support Manager https://bonloyalty.com/

Hello The Clean Pantry team, Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service! Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! ^^ Cara BON team

Hi there, Thanks so much for your detailed review! Our team is reading your sweet words on how easy set up and customized our app is! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service! All reviews you are reading about us on this page are real, they come from many many customers that BON team has assisted. Some customers are very enthusiastic to post a review right away but some wait for a longer time until they have insights about our product. We are always willing to hear more feedback from our beloved customers, that makes the core of our value: ready to improve, work hard for better service! Feel free to experience our BON app fully and share your review again! Have a wonderful day! ^^ Cara BON team

Hello dear, Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! ^^ Cara BON team

Dear Building Roots PH, Our team truly appreciate your detailed and thoughtful feedback! We're so glad that you notices our easy-to-use interface. Eventually there will be a slow update regarding the points amount. But please rest assured that you - and our beloved merchants - deserve the best support ever! Your precious support motivates us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you! All the best, Mia BON Team.

Thanks so much for your feedback! Your compliment on the app's user-friendly features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop. However, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our front-end widget. Our server was in maintenance mode last night and the speed for loading widgets was slower for a few minutes. Although we notified our old shop owners via chat, we are sorry for not giving you a "heads up" sooner. Now, the app's performance is back to normal. You and your clients can easily access the BON Loyalty program with just one click. See here: https://prnt.sc/xGMxR084ImGT (Click on the link to see my screenshot) Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com Cara Customer Support Executive https://bonloyalty.com/

[Update 02 November] Hi again Folake, It's been a long time since we heard from you. Our team hopes that you are having a wonderful day! When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! Cara BON team ---------------------------- [Update 19 August] Dear Folake, I hope this letter doesn't disturb your workday. I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review. First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application. Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme. If you have any further requests, we will go all out to make sure you can rest assured and be satisfied. Thank you so much, Anna BON team

[Update 02 November] Hi again, It's been a long time since we heard from you. Our team hopes that you are having a wonderful day! When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Majick Happens team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! Cara BON team -------------- [Update July 1, 2022] Dear Majick Happens, Please accept our deepest gratitude for leaving such detailed review and sharing your opinion! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us. We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know 🤩 Please reach out if you have any questions, we’d love to chat with you! Best regards, Mia BON team

Dear Bliss Tree GA team Thank you for your detailed and thoughtful feedback 😊! Emile and the whole BON team appreciate your time trying us and giving us a wonderful suggestion about multiple collection feature. We do acknowledge that there are many things we need to improve to make BON best suit your need and we'll work tirelessly to do that. If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you! Best regards, Mia BON Team.