Coco Rosey review for BON: Loyalty Rewards Referrals

[Update 02 November] Hi again Folake, It's been a long time since we heard from you. Our team hopes that you are having a wonderful day! When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service! But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! Cara BON team ---------------------------- [Update 19 August] Dear Folake, I hope this letter doesn't disturb your workday. I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review. First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application. Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme. If you have any further requests, we will go all out to make sure you can rest assured and be satisfied. Thank you so much, Anna BON team