BON Loyalty Rewards Program
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Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated. However, I am giving 3 stars for two main reasons. First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often. Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process. The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app. Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.
Hi Brewing Beauty Co., Thank you so much for taking the time to leave a review and share your experience with us. We truly value feedback from merchants like you, as it helps us continue improving BON for everyone. Regarding the app's UI and navigation, I'm sorry to hear that finding settings and configurations wasn't as intuitive as you expected. If you're open to sharing more details, we'd genuinely love to learn which parts of the experience felt difficult to navigate. Your insights would help us better understand where we can improve and create a smoother setup experience for our merchants. As for the redirect behavior after login from the "Refer a Friend" page, previously, the post-login redirection was limited. After revisiting the matter, our team found that Shopify now allows merchants to customize the post-login redirect destination. I'm actually very glad that you found a way to make the experience more convenient for your customers. Your feedback also gave us a valuable insight that we've shared with our team and noted for future improvements. I've personally reached out to you via email as well, as we'd love the opportunity to learn more about your experience and hear any additional thoughts you may have. We truly appreciate your feedback and hope to continue supporting you on your loyalty journey. ❤️
The minimum stars I give is 3. We tried this for a month. Customers earned 2700 points which could be a lot or a little. Its $2700 worth of points that could have been redeemed and nobody did it. $2700 worth of free stuff that we tried to give away and nobody did it. Besides the points that I redeemed in testing we had 1 customer that seemed to understand the app. Just 1. I see that there are people using it and if that is the case I am happy that its working for some people. Most of my customers are men. I think this may work better for female customers that are more driven by rewards programs that seem to come with clothing and shoes. DSW comes to mind. We invested a mountain of time into this app and it overall was a disaster. We don't feel like nobody spent more for rewards. Customers found it so hard to use that it wasn't worth the effort for them. Nice people at the app though.
Dear QDD, We're truly sorry to hear that the loyalty program hasn’t been as effective for your business as you’d hoped. Looking at your installation date, February 20th, and your review on March 2nd, you've had BON for just 10 days. We totally understand that getting a loyalty program up and running takes time, and in most cases, customers need at least a few weeks to notice and engage with it. Our support team has been actively assisting you to get familiar with BON, and we truly appreciate your efforts so far. However, beyond setting up the program, an important part of success is making sure your customers know about it and feel excited to join. For that reason, merchants who actively promote their program usually see much better engagement. To support you further, we’ve put together a personalized improvement plan for your store with practical steps to help you get the best results. We’ve sent it to your email. Feel free to check it out and let us know if you need any help implementing it! Please know that we're always here for you and would love to see your loyalty program thrive.
You need to pay 99$ per month to be able to show loyalty points on product page !
Hi Beisat, We’re sorry to hear that the Growth plan’s pricing didn’t seem right for you, especially with the 'Points on the Product Page" feature being of interest. Our pricing plans and features are thoughtfully designed to cater to the diverse needs of merchants based on their growth stage and requirements, ensuring merchants can access features aligning with their business objectives. That said, we understand that each merchant’s circumstances are unique, and we are committed to providing you with the best possible experience. We’ve reached out to you via email with a personalized solution tailored specifically for your store. We hope you’ll take a moment to review it and share your thoughts on it – your feedback is important to us, and we’d love to hear from you.
Maxxie is doing her best for sure, about the program itself is too early to say something. What I don't like that there is some pretty long pause between the order and the rewarding, will see how it will go.
Dear SKINLIST, We sincerely appreciate your satisfaction with the quality of service provided by our customer care team members, especially Maxxie 💖 Regarding the waiting time to receive reward points for some orders, this is contingent upon the volume of orders generated simultaneously. Please rest assured that the system will sequentially issue points for each order. We will closely monitor the process of issuing points for orders in your store and provide weekly reports for your oversight. We hope in this way, you can be fully confident that the memberships are consistently managed. Thank you for your candid feedback. We hope to have more opportunities to work together so that you can comprehensively evaluate our services and products. We look forward to speaking with you soon via phone or chat 🙏
Sehr schlechte übersetzung und nicht zu ende gedacht. Hat Theoretisch potenzial
Sie können sich vollkommen darauf verlassen, dass unsere Übersetzungsfunktion es Ihnen ermöglicht, Textpassagen ganz einfach anzupassen, sei es auf Englisch, Deutsch oder einer anderen Sprache. Ich habe festgestellt, dass Sie bisher noch nicht mit unserem Support-Team gechattet oder Online-Meetings durchgeführt haben, daher hatten wir bisher keine Gelegenheit, Ihnen bei der Einrichtung zu helfen und sicherzustellen, dass Sie das Übersetzungstool optimal nutzen können. Lassen Sie mich Ihnen helfen! Bitte teilen Sie mir Ihre Anforderungen mit, und ich werde sie sofort umsetzen! Wir können jederzeit chatten oder uns per Google Meet treffen, wann immer es Ihnen passt. ----- You can trust that our translation feature makes customizing text passages from English, German, or any language a breeze. I noticed you haven't chatted or met online with our support team yet, so we haven't had the chance to assist you in setting up and getting the most out of the translation tool. Let me lend a hand! Just share your needs with me, and I'll take care of it right away! We can chat or schedule a Google Meet whenever suits you best.
Bueno, no está mal. Solo que cuando llevas unos meses pues los clientes se aburren un poco porque no se agrega nada nuevo porque apenas hay acciones que se puedan agregar y es muy cara mensualmente. Realmente no se ve un mejor rendimiento con respecto a no tener la app instalada.
Hola HardPeach, ¡Muchísimas gracias por tu reseña de 5 estrellas! Estamos encantados de saber que tu experiencia fue excelente. Tu apoyo y palabras amables nos motivan a seguir brindando el mejor servicio. ¡Esperamos verte pronto de nuevo! Liam BON team
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