thesnackhut review for BON: Loyalty Rewards Referrals
Sept. 7, 2023
POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
Store
thesnackhut
Using app
About 1 year
September 12, 2023 "BON's fundamental principle has always been to safeguard our users' interests diligently" This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts. Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused. Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction. Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment! ---------------------------------------- September 07, 2023 Good day to you, Thesnackhut team, Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸 If you need further support, we will always be waiting for you at live chat or [email protected] Warmest regards, Mia BON Team
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App