QDD review for BON Loyalty Program & Rewards
March 2, 2025
The minimum stars I give is 3. We tried this for a month. Customers earned 2700 points which could be a lot or a little. Its $2700 worth of points that could have been redeemed and nobody did it. $2700 worth of free stuff that we tried to give away and nobody did it. Besides the points that I redeemed in testing we had 1 customer that seemed to understand the app. Just 1. I see that there are people using it and if that is the case I am happy that its working for some people. Most of my customers are men. I think this may work better for female customers that are more driven by rewards programs that seem to come with clothing and shoes. DSW comes to mind. We invested a mountain of time into this app and it overall was a disaster. We don't feel like nobody spent more for rewards. Customers found it so hard to use that it wasn't worth the effort for them. Nice people at the app though.
Dear QDD, We're truly sorry to hear that the loyalty program hasn’t been as effective for your business as you’d hoped. Looking at your installation date, February 20th, and your review on March 2nd, you've had BON for just 10 days. We totally understand that getting a loyalty program up and running takes time, and in most cases, customers need at least a few weeks to notice and engage with it. Our support team has been actively assisting you to get familiar with BON, and we truly appreciate your efforts so far. However, beyond setting up the program, an important part of success is making sure your customers know about it and feel excited to join. For that reason, merchants who actively promote their program usually see much better engagement. To support you further, we’ve put together a personalized improvement plan for your store with practical steps to help you get the best results. We’ve sent it to your email. Feel free to check it out and let us know if you need any help implementing it! Please know that we're always here for you and would love to see your loyalty program thrive.
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App