Upgrade Keyboards review for BON: Loyalty Rewards Referrals
June 14, 2022
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard" - useless.
Dear Upgrade Keyboards team, We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback. - The problem with customization and widget appearance is completely fixed now. - The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well. Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. Sunny Customer Sucess manager BON Team
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App