Katebackdrop review for BON: Loyalty Rewards Referrals
June 26, 2022
There are so many functions that are completely unusable. Doubt the authenticity of this free app. It's been installed for a month and the data is not synchronized and is completely unusable. After the customer service enthusiastically helped me to install it successfully and guided me to give five-star praise, the customer service was very perfunctory about our data migration problem, and every time I asked it, it was busy and needed to be processed.
Dear Katebackdrop, Firstly, I'd like to apologize for your experience with BON. Allow me to answer to your concerns highlighted in your review: 1. I'd like to confirm that even BON is a free app, all of the features are available and ready to use. BON remains a free app to improve basic features and raise brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever. 2. Regarding the matter, We needed a few days, during the peak ticket period, to fulfill the request for you...Our team always strives to meet our merchants' needs and do everything possible to fulfill the request. I really hope for your understanding on this matter. Customer satisfaction is always our biggest incentive. We all look forward to your response! Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards Warmest regards, Sunny Customer Sucess manager BON Team
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App