RokTheBox review for BON: Loyalty Rewards Referrals

Dear RokTheBox team, Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review: 1. Why customers can get points without actually following the merchant's social media? The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database. As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only. 2. How could a customer "redeem without points"? After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns. 3. Why did the Dev team need to log in to your Shopify account? Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern. My team is looking forward to hearing from you! Sunny Customer Sucess manager BON Team