Exes & Zees review for BON: Loyalty Rewards Referrals
Sept. 1, 2022
I am changing my rating. I was slightly suspicious when I kept getting the "we are a new app, if you could rate us and mention me that would really help alot" It works look how many 5 star ratings they have. now look at the dates. they are all new. I suddenly became very suspicious when I got a scripted answer that was obviously meant to give a bogus answer that sounded legit. the fact that the app does a lot and seems to be very, very robust in features but still Free and when you ask more in depth questions you get more vague answers that don't actually answer anything scared me off. I uninstalled before any of my clients got a chance to enter their data.
Dear Exes & Zees, We'd like to send our most sincere apology for the inconvenience experience you have had with BON :( Please allow me to explain the 3 queries you mentioned at the review: 1. Why BON is still free? As our app is quite new in the field, currently, we mainly focus on improving basic features, and raising brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever. 2. What do we do with merchants' customer data? We DO NOT use the data for any other reason, rather than to run the loyalty program - which is the main intention when downloading our app. You can check out our privacy policy here: https://smartifyapps.com/privacy-policy/ 3. Your concern about how the earning rules for social media work: The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database. As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only. I really hope this answers your concerns. We'd really appreciate it if you can install our app again and give us a second chance to improve your experience with us! Please check on the update so we can assist you better. Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards Again, we really look forward to hearing from you! Sunny Customer Sucess manager BON Team
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App