Eventrucksack review for Appointment Booking App | BTA

Aug. 6, 2023

We have been using BTA to manage our rental store for about 1 year now. We ship rental products to our customers and they return the products after their rental period. This application is excellent. The integration with Shopify is super easy. The initial setup and then the integration of new products is extremely quick and smooth. You can add an individual lead time and a lag time for each product. This is especially important for us as we have to take shipping times into account when managing our inventory. You can also add different locations etc. wich are not using since we are shipping our products. The customer interface looks great and booking is very intuitive. It is also very easy to make manual bookings. After a booking you get an email with an ics file that you can add to your Outlook calendar for example. You also have a calendar in the backend. The customer service is excellent. They will help you extremely quickly, which is very important because you will get disappointed customers and lose a lot of money if your booking system goes down. They will also help you with very specific problems and go to great lengths to find a solution. They will never leave you alone with a problem. The pricing is also fair. I think in the past there was no booking limit that came with your plan. But considering the value BTA provides to our small business, I think all pricing levels are still more than OK. The only thing on my wish list is a better calendar in the backend. A few small adjustments would be extremely helpful from my perspective. 1. Include the option to include/exclude lead time and lag time in the appointments. Currently, the calendar only shows the booking appointment itself + the lag time. In our case, the lead time reflects the time we need to ship our product to our customers. If we could include this information in our calendar, we would know when to ship the product to our customer from our calender. 2. Custom color coding for the appointments. It would be great if we could change the color of the appointments. Then we would have a better overview of the events. In our case it could look like this: blue - confirmed booking red-shipment initiated purple-product at customer green - product back in stock. 3. Synchronization with Outlook calendar (the others are more important) These small changes would make inventory management easier and more convenient. However, it is by far the best solution we have tested so far. We are very happy with it. Easy to use, good interface, perfect support, fair pricing. Thank you BTA team We love you Tom