Papilio Mt Dora review for Appointment Booking App | BTA
June 11, 2018
Not impressed. A small business trying to add income source by adding events to our venue. Not overly tech savor and that is why we picked Shopify, which has been awesome to work with. This app isn't easy to install - directions say to click one thing but it isn't on the screen. Needed help to just walk you through it but you have to submit a "ticket" and WAIT for someone to contact you back. No way to contact or live chat with customer service. I am limited on time to install this and get it up and going. Can't wait days to get response or help. Also if I have to hire a tech team to install it as mentioned above from another review....this might be to technical for the average businesses owner.
Dear Shop Onwer Thanks for taking the time to leave a review! We checked out support desk history and we didn't see any tickets from you. If you had reached out to contact us we would have been happy to get you up and running in no time! We offer live chat during selected hours and our average email response time is approximately 30 minutes during business hours so we think we provide pretty good support. You'll also be happy to hear that we've simplified the install process since you wrote this review and it's now a one click install. If we can help you get up and running please don't hesitate to reach out to us at [email protected]. Thanks The Support Team at Zetya
Try #1 Appointment Scheduling Shopify App | BookThatApp