Urban Walkies review for Appointment Booking App | BTA
July 27, 2018
A lot of coding involved, poor customer service and support. I was treated like an idiot and quite frankly didn't feel as though they wanted to help me even though I was a paying customer. My website is still down due to their poor support. Please cancel my subscription immediately.
Dear Shop Owner Thanks for taking time to leave a review! We are sorry that you felt our support was not up to your standards. We reviewed your ticket history and see that apparently hired or had someone else install the app which was done incorrectly which broke your site and delayed your launch. We answered your tickets in a timely manner and tried our best to direct you to our support documentation regarding your theme. These instructions provided step by step instructions on how to install the app into your theme. There is nothing that we can see that indicates poor customer service hence we are very surprised at your review. Nonetheless we wish you much success with your shop! The Support Team at Zetya
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