Gearbox Adventure Rentals review for Appointment Booking App | BTA
July 28, 2018
App functions well enough but customer support SUCKS. I booked with these guys for 6 months and couldn't take it anymore so I found another solution. Every time I had a problem they would respond with "well that's not included but you can pay us more and we'll fix it" or "our app never did that" when functionality would stop working suddenly. Customer service always treated me like an idiot and refused to help while my customers couldn't pay me for my services because of their app. I was paying these guys $20 a month which is almost as much as the entire website and could never get help. Unfortunately, they have a monopoly on the booking market in regards to Shopify so there aren't many other options. My suggestion would be to use a different web platform if you want to rent products. Shopify isn't built to handle rentals easily. It's constantly a workaround to get things to work.
Dear Shop Owner Thanks for taking the time to leave us a review. We are sorry that you think our customer support doesn't deliver as we pride ourselves on great customer service. We reviewed your ticket history and we see we quoted you on several theme customizations. While we can appreciate that you believe custom work should be included in the monthly app fee, unfortunately that is not a commercial reality as we continually invest our app fees in development time to add new features. We further see in your ticket history that we fixed a Javascript error caused by another app for free. We feel this is exceptional customer service so we were a bit surprised at your comments regarding our service. We wish you the best of luck with your business! Zetya Support
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