TheDolceVitaExperience review for Appointment Booking App | BTA

July 3, 2020

I used this app for my online cooking classes that I’m doing now because of COVID. I’m based in Italy with majority of clients in the US -their app doesn’t have Zoom integration -their calendar can’t adapt to the time zone of the person booking the class -requires a paid installation for the regular person that isn’t comfortable with coding I’m not using Sesami which is able to offer all of the above that their app doesn’t do, and at a similar price. It’s also aesthetically easier from the perspective of the client booking the class, as well as easier The reason for the one star is that yes they answer messages when you reach out for help but when they do so are condescending. Their installation produced errors in the Narrative theme I just switched to and they said the errors were due to my changes. To give them the benefit of the doubt, I took the time to install a fresh version of the Narrative theme that was untouched, they installed their app and there were errors in my product pages immediately after their app installation. They claimed it was due to the theme, not their fault and were of course condescending/not very nice or client centric. During these times a lot of us our using Shopify to be able to grow or simply stay afloat to survive with the very little business we are getting. We aren’t programmers and rely on the tech people at these apps to help get our business done. This app should be more understanding of that, and I’d say don’t have the best customer service. I’d advise trying other booking apps before committing to them, and so far I’d say my experience with Sesami has been dramatically different in a positive way.