LL: Loyalty Rewards Referrals
Loloyal: Smile Loyalty Program Point Vip Wish Membership
Rating
4.9
feedback
713
chart
#12,279
All reviews
Rating Breakdown
Review RSS Feed
Jan. 27, 2023
Christine was amazing! Very kind and friendly. Everything that I needed, she did right the way. Thank you for your perfect customer service!
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Catherine
Jan. 27, 2023
thank you wonderful thank you wonderful thank you wonderful thank you wonderful thank you wonderful thank you wonderful
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. -Christina
Jan. 27, 2023
Loyalty and Rewards Referrals give my shop many options to provide points for our loyal customers. The customer service was also very helpful and fast response- Thanks, Christina.
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems. -Christina
June 18, 2023
I have just had the most appalling chat with Sophie that I can't believe even happened. She just continued to argue with me even after I asked to speak to someone else several times. The issue started when my customer didn't receive their points for their birthday. My customers birthday was on 11 June. She input her details on 21 April (50 days before her birthday) This app says you must enter your birthdate at least 30 days prior to your birthday in order to receive the points. I have a whole transcript of an argument with Sophie trying to explain that 50 days is AT LEAST 30 days before her birthday. Sophie insists that in order to receive birthday points the customer had to input their birthday WITHIN 30 days of their birthday. We went around in circles I don't know how many times. She even sent me a screenshot of the Oxford dictionary trying to prove her point but which actually proved mine. The upshot of all this is they have lost a customer. I'm still in shock about the terrible service. They need to update the instructions from "Customers must enter their birthday at least 30 days in advance to receive birthday points." to say WITHIN 30 days NOT AT LEAST 30 days.
Dear Valued Customer, We apologize for the unpleasant experience you had with me on our customer service team. I understand your frustration regarding the issue with your customer's birthday points and we take full responsibility for the miscommunication that occurred. Upon reviewing the situation, we have updated our instructions to clarify that customers must input their birthday within 30 days of their birthday in order to receive the points. We appreciate your feedback and will use it to improve our services in the future. We hope to have the opportunity to regain your trust and business in the future. Sincerely, Sophie | Loloyal Support
Jan. 25, 2023
Great customisation, easy functionality and superb service when help is needed :) Would highly recommend adding this to any store.
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems. -Catherine
Jan. 25, 2023
Der Support ist super, die App ebenfalls - bisher nix gefunden was nicht funktioniert. Ich bin gespannt was die App einmal kosten wird, weil umsonst wird die wohl nicht bleie. Leider bekommt man dazu, trotz nachfrage, keine Antwort - daher 1 Stern weniger
Vielen Dank für die wunderbare Bewertung und dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Unsere Priorität ist der Kundenservice und wir verbessern unsere Dienstleistungen ständig. Wir wissen Ihre Geduld mit uns zu schätzen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Fragen haben. -Catherine
Jan. 25, 2023
Great customer support ever! They respond quickly and provide solutions to the best of their knowledge.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us. -Christina
Jan. 25, 2023
Had a very good service. The customer service was very fast to react to my request. Will definitely recommend this app.
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Mariadel
Jan. 25, 2023
The team is really fast response and really helpful! thank you so much Mariadel for helping me to unlock all the features n benefits!
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. -Mariadel
Jan. 24, 2023
Their customer service is great! Very excited to use all the unlocked features of the app. I'd recommend this to anyone opening their shop.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us. -Mariadel
Jan. 23, 2023
awesome service quick response..........................................................................
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Mariadel
Jan. 23, 2023
It’s really awesome customer support and customer services ❤️ i really love it Her talking way is very nice
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. -Mariadel
Jan. 23, 2023
Great experience! Easy to set up and great customer service. Thank you so much for helping us get started
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us. -Mariadel
Jan. 23, 2023
Mariadel has been amazing since we joined Loloyal! Responds and resolves my queries straight away! Highly recommend!
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Mariadel
Jan. 23, 2023
Customer service is GREAT! Mariadel was awesome! Quick responses, and representative very diligent and kind!
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. -Mariadel
Jan. 23, 2023
It is a great app, it fits with my theme and is easy to use. And customer service is absolutely awesome! 10/10
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us. -Mariadel
Jan. 23, 2023
Mariadel was very friendly and efficient. She gave outstanding service and took care of me quickly. Fantastic experience
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Mariadel
Jan. 22, 2023
good application, I recommend The service is generous, kind, frankly nothing to say, I recommend it for your business
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are constantly try our best to improve our Service. Thank you so much for your feedback will surely look into this. Take care and have a nice day! -Mariadel
Jan. 21, 2023
Its good thanks for your help..The customer service answered all my questions fast and very good. THanks
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. -Mariadel
Jan. 21, 2023
It works great so far. Awesome customer service. Super easy to activate and get setup. Took me 5 minutes tops
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot. -Mariadel