WiDEYE review for BOOSTER SEO & IMAGE OPTIMIZER
Feb. 16, 2023
We first ran in to issues when compressing out store images (it got stuck at about half way) - this was resolved by the dev team within a few days. Unfortunately we then ran in to a similar issue when renaming the alt tags of our images, it wasn't clear which images had been renamed and which hadn't andthe ap seemed to get stuck in a constant loop. We reached out to support who were particuarly unhelpful this time, however they did say we could have a refund. We've since emailed the support team requesting a refund, we haven't had a reply, wouldn't recommend.
Hi WiDEYE, Darrel here Support Manager from Booster Apps. I am so sorry that you encountered issues with our app. We did manage to fix the image compression issue but we didn't manage to get a chance to look into your image alt text issue, if you could reinstall the app we can definitely look into it. We will contact you on the existing support ticket that you have with us. Regarding the refund, I am afraid we can only issue refunds if it was already paid, however, since the charge is still unpaid, only Shopify can reverse this charge. We have gone ahead and sent a request to Shopify to reverse the charge, we will provide you an update as soon as we receive one from them. We want to turn around your experience with our app which is why we will look forward to your response to the email we will send you. *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Booster SEO – All-in-one SEO & Image Optimizer Shopify App