Expressive DeZien review for BOOSTER SEO & IMAGE OPTIMIZER
May 16, 2024
I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Hi Expressive DeZien, Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused. Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you. We have gone ahead and sent you an email to resolve this issue. We look forward to your response to our email and hope you are open to clearing this up. Cheers, Darrel
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