captivatingconversationsstarters review for BOOSTER SEO & IMAGE OPTIMIZER
Jan. 2, 2025
I installed the Booster SEO app on my Shopify store, but my experience with their support has been frustrating. I've been trying to get help through their 24/7 support for several days now, but the issue remains unresolved. A Tier 2 agent even requested access to my store but never logged in to address the problem. Booster SEO provided me with a ticket number, assured me that my issue is a top priority, yet here I am still waiting with no resolution in sight. As a Shopify user, I rely on apps like Booster SEO to function efficiently, but this lack of support is incredibly disappointing. I hope this post helps bring attention to my unresolved issue and leads to a timely resolution. #ShopifyApps #CustomerSupportFail #BoosterSEO #SmallBusinessHelp
Hi Falicia, Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations. I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities. Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions. We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue. Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out. Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward. Best regards, Pat Booster SEO Tier 2 Support
Booster SEO – All-in-one SEO & Image Optimizer Shopify App