PlayBlue review for BOOSTER SEO & IMAGE OPTIMIZER
Feb. 5, 2025
A strange review for me I only had it installed for like 5 mins. I wanted to test it to see if I could use it. The free version lets you automatically update Image Alt tags. I was testing this when I got a popup asking to verify the store. I said yes. The person asked me to clarify the store name then asked me to wait "while he made changes". I asked him what changes and are they to my store. Remember at this stage I'd already given the app edit permissions. He said not to worry they are only "coding changes". I said wait can you clarify you are making NO changes to my store excluding Alt tags on images". This is where I started to get a weird feeling about it. He said "Yes I'm making no changes directly to the frontend of your store" ???? I didn't like the ambiguous answer as that is far from a definitive YES so I uninstalled. To be honest it could be great I didn't wait around long enough to see but the way direct questions were answered left me doubting them so I left.
Hi there, Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team. I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case). I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward. That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you. Looking forward to your reply! Best regards, Lester
Booster SEO – All-in-one SEO & Image Optimizer Shopify App